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Category: OneOffice
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Why Customer Delight is Overrated
Bad customer experiences have a much greater potential to do business damage than great experiences do to have a positive impactRead More
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Digital Customer Service BPO: A Chat with HGS
Provide optimized customer service across various digital channels while also using new tools to better understand customer demographics and preferencesRead More
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NTT DATA speaks with an American accent while eating its own Digital Dog Food
Can NTT DATA live up to its new billing as one of the major tier 1 global service providers?Read More
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“Igniting Innovation”: KPMG features an experiential approach to digital transformation in its Analyst Day
KPMG looks to bring purpose and passion for helping clients be successful in making innovation a part of the core of their businesses – through a diverse workforce, solutions, and collaboration.Read More
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Time to kick out quadrants, paralyse peaks and wash away waves. Hello HFS TOP 10
HFS is out of the quadrant business, unveiling the relevant way to rank vendor performance: The HFS TOP 10Read More
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Tiger burns even brighter as Genpact makes its instinctive move
Phil Fersht interviews Genpact CEO Tiger TyagarajanRead More
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Mihir Shukla and Alastair Bathgate in the Battle for the Robotic Billions… only at HFS FORA
The CEOs of the leading two RPA firms, Automation Anywhere (Mihir Shukla) and Blue Prism (Alastair Bathgate) a chance to face/off on stage to thrash out why their firms' valuations are on such an exciting trajectoryRead More
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Intelligent Automation is not about technology, it’s about business
HFS Chief Strategy Officer, Saurabh Gupta, discusses the HFS Intelligent Automation Maturity Model, the Hyper-connected Economy and how to manage these integrated capabilitiesRead More
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It’s never too late for Tech Humanist Kate
The final countdown is on for the end-of-year reality check leadership extravaganza. HFS FORA New York is where we measure the genuine pace at which we're Hurtling into the Hyper-Connected Economy.Read More
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Phil’s 2018 Disruptor Awards!
Phil hands out some 'Disruptor Awards' to 10 people who impacted the world of business operations in 2018Read More
