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Category: OneOffice
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Holding the automation cards… Meet Francis
Francis Carden is the robotics guy leading Pega's development in the space. He talks to HFS CEO, Phil FershtRead More
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Forget Brexit…Immerse yourself into the Hyper-Connected Economy at the HFS European Summit
Forget Brexit folks... the HFS European Summit is next week! Be there or be confusedRead More
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Want to survive the AI era? YOU have a simple choice to make…
There are no half-measures here, folks – you can’t dip in and out when it comes to driving automation and AI solutions – people are quickly getting found out for having a veneer of understandingRead More
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Why going straight to digital from your legacy outsourcing engagement is like buying a Tesla
Why going straight to digital with your outsourcing engagement is like buying a Tesla - it's a big change, can be expensive and requires a very different type of service partner to make it viable Read More
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Most automation strategies are failing because they aren’t impacting customer experiences. We must broaden beyond the back office…
Why is such paltry investment being made in front office automation, when improving the customer experience is the biggest driver? Read More
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BORN again… it’s Ritesh Idnani
Tech Mahindra President of BPM and Digital, Tech Mahindra talks to HFS CEO Phil FershtRead More
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HFS predictions for 2020. Oh lord, not more… but you know you’ll read them anyway
sorry folks, but we have to do them too...Read More
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RPA died. Get over it. Now focus on designing processes that deliver superlative experiences.
Since the “RPA is dead” post, we’ve seen a swift realization from investors that the RPA “market” was being engineered by a small handful of marketeers attempting a reincarnation of the dot-com bust era where everyone goes nuts over robot butlersRead More
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Surviving to win in this “Have-to-Have” Economy
Identifying your customers’ have-to-haves is the only path to follow in this market, but only once they know what there areRead More
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As the industry churns Tom Reuner returns
Tom Reuner talks to us about his return to the analyst foldRead More
