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Category: OneOffice
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SYKES acquires Symphony becoming the first call center provider with significant automation capability
Call center provider SYKES disrupts the BPO industryRead More
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The cocktail of SAP (ERP), Qualtrics (UX), and Contextor (RPA): Tastes like the OneOffice, but lacks one critical ingredient – RPA experience
t appears that SAP is starting to mix a heady cocktail that enables its systems of record with the triple-A trifecta (AI, Analytics, and RPA) and embedded UX capabilities. Tastes like the OneOffice?Read More
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RPA will reach $2.3bn next year and $4.3bn by 2022… as we revise our forecast upwards
RPA (RPA plus RDA) reached $1.7bn in 2018Read More
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Accenture, IBM, Capgemini and Wipro lead the first application services Top 10
This Top 10 research is based on interviews with 300 enterprise clients of IT services from the Global 2000Read More
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Accenture, IBM, EY, KPMG and Cognizant lead the digital change imperative
HFS shortlisted and assessed 10 leading providers' digital change management prowess: Accenture, Capgemini, Cognizant, EY, Genpact, IBM, Infosys, KPMG, TCS, and WiproRead More
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Are call centers cool again? Teleperformance, Concentrix and SYKES lead the first Top Ten for customer engagement operations
Enterprises must navigate the changing of the guard for intelligent customer experience servicesRead More
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Fishing for digital dominance… meet Brian
Brian Whipple, CEO Accenture Interactive, describes the evolution of the world’s premier experience agencyRead More
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When did you earn the right to stop learning new skills and abilities?
Have we entered an environment where everyone loves to talk about change, but most aren't actually doing anything about it?Read More
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How business and IT teams need to work together to develop real AI capability
The problem for IT is that AI doesn’t come packaged in a nice box with an instruction guideRead More
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Genpact gets Right to the Point to bring the front and back office together… as OneOffice
We view this as the most exciting acquisition yet by Genpact, as it signifies the direction the firm is taking as a process designer, executor and engineer enabled by supporting digital and AI technology.Read More
