HfS Network

Category Archives: IT Outsourcing / IT Services

Have we finally become an industry? Have we become the Digital Operations Industry?

Have we finally become an industry? Have we become the Digital Operations Industry?

After years of trying define ourselves, have we finally emerged as the Digital Operations Industry

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Images from FORA: A leadership panel spanning some serious brain power

Images from FORA:  A leadership panel spanning some serious brain power

Simply one of the best panel discussions. Ever

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Who's ready to change the industry this week in Chicago?

Who's ready to change the industry this week in Chicago?

It's finally the long awaited HfS Future of Operations summit in Chicago this week

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HfS data products get a Suvradeep-dive

HfS data products get a Suvradeep-dive

HfS welcomes Suvradeep Bhattacharjee as Research Director, Market Insights and Data Solutions

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Infosys gives up its American Dream

Infosys gives up its American Dream

The firm now finds itself enduring perhaps the most difficult period of its history – and it could be poised to get a hell of a lot worse

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The future is about services, not software

The future is about services, not software

Phil Fersht argues that most software products today have 10-50x the functionality clients need... hence the onus moves to how you work with it, more than which product you use

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HfS hammers the final nail in the legacy analyst coffin with the HfS ThinkTank

HfS hammers the final nail in the legacy analyst coffin with the HfS ThinkTank

It’s time to close the chapter on the legacy analyst industry that has lost its identity, independence and sense of purpose.

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We are in the People Elimination business. How did it get this bad, and can we change course? (Rant warning)

We are in the People Elimination business. How did it get this bad, and can we change course? (Rant warning)

Why are we on an inexorable nosedive to the lowest common denominator of creating and promoting business operations that no longer require people?

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Frank D'Souza: We're now experiencing the biggest shift since the Internet

Frank D'Souza: We're now experiencing the biggest shift since the Internet

HfS analyst Phil Fersht interviews Cognizant CEO Francisco "Frank" D'Souza on the shift to Digital and Cognizant's navigation through the industry's choppy waters of 2016

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Why even the Beeb needs sourcing standards

Why even the Beeb needs sourcing standards

HfS interviews Jim Hemmington of the BBC and Chris Halward of the GSA about global sourcing standards and how the Beeb does if for 1.4 billion pounds of annual external spend

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