Category Archives: Intelligent Automation

On the first day of Xmas, my PE sent to me... a Process Intelligence firm that Microsoft didn't want

On the first day of Xmas, my PE sent to me... a Process Intelligence firm that Microsoft didn't want

AA is fighting for relevancy with FortressIQ acquisition – but will enterprise clients lose out in the long run?

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Accenture, Cognizant and Virtusa peg the top spots in the HFS Pega Service Providers Top 10

Accenture, Cognizant and Virtusa peg the top spots in the HFS Pega Service Providers Top 10

Putting the customer at the center is critical to the success of a transformation to drive meaningful and measurable outcomes. This was also a key insight from our latest HFS Pega Service Providers Top 10 2021!

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Four mindset shifts to operate as OneOffice

Four mindset shifts to operate as OneOffice

To get to OneOffice is as much a mindset transformation as it is a technological one.  

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Accenture, TCS, Infosys, IBM and Capgemini leading the way with Native Automation services

Accenture, TCS, Infosys, IBM and Capgemini leading the way with Native Automation services

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IBM rebrands its GBS division to emphasize what it actually does: Consulting

IBM rebrands its GBS division to emphasize what it actually does: Consulting

Almost two decades after its landmark acquisition of PwC Consulting, IBM Global Business Services (GBS) is now IBM Consulting. What may seem like semantics in the short term should bear fruit in the long.

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ServiceNow and Celonis just threw down the Workflow Platform gauntlet. The darlings of IT and process workflow execution make their joint move...

ServiceNow and Celonis just threw down the Workflow Platform gauntlet. The darlings of IT and process workflow execution make their joint move...

The new Celonis – ServiceNow partnership blends operationalizing data science with the capability to design workflows in the cloud. 

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RPA's true value is helping enterprises function commercially in the virtual economy, connecting legacy with the cloud

RPA's true value is helping enterprises function commercially in the virtual economy, connecting legacy with the cloud

With their partnership with AWS, Blue Prism emerges from the back office and aligns them with helping the immediate commercial needs for the enterprise. 

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Offshore has become Walmart... as Outsourcing becomes more like Amazon

Offshore has become Walmart... as Outsourcing becomes more like Amazon

In the post-pandemic world, no one cares much about “offshore” as a strategy - it has become part of the fabric of managing a global operating model, where operations leaders just tap into whatever global resource they need to achieve their desired outcom

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Meet the billion-dollar baby process miner who steered clear of buying an RPA product

Meet the billion-dollar baby process miner who steered clear of buying an RPA product

HFS CEO and Chief Analyst Phil Fersht thought it about time he caught up with Celonis Co-Founder and Co-CEO  Alex Rinke.

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The OneOffice Wheel of Fortune: Where Data is the Strategy, Automation the Discipline, AI the Refinement

The OneOffice Wheel of Fortune:  Where Data is the Strategy, Automation the Discipline, AI the Refinement

We need to understand that data is the strategy and how the data cycle works to get us ahead of our markets

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