Category Archives: Intelligent Automation

ServiceNow and Celonis just threw down the Workflow Platform gauntlet. The darlings of IT and process workflow execution make their joint move...

ServiceNow and Celonis just threw down the Workflow Platform gauntlet. The darlings of IT and process workflow execution make their joint move...

The new Celonis – ServiceNow partnership blends operationalizing data science with the capability to design workflows in the cloud. 

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RPA's true value is helping enterprises function commercially in the virtual economy, connecting legacy with the cloud

RPA's true value is helping enterprises function commercially in the virtual economy, connecting legacy with the cloud

With their partnership with AWS, Blue Prism emerges from the back office and aligns them with helping the immediate commercial needs for the enterprise. 

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Offshore has become Walmart... as Outsourcing becomes more like Amazon

Offshore has become Walmart... as Outsourcing becomes more like Amazon

In the post-pandemic world, no one cares much about “offshore” as a strategy - it has become part of the fabric of managing a global operating model, where operations leaders just tap into whatever global resource they need to achieve their desired outcom

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Meet the billion-dollar baby process miner who steered clear of buying an RPA product

Meet the billion-dollar baby process miner who steered clear of buying an RPA product

HFS CEO and Chief Analyst Phil Fersht thought it about time he caught up with Celonis Co-Founder and Co-CEO  Alex Rinke.

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The OneOffice Wheel of Fortune: Where Data is the Strategy, Automation the Discipline, AI the Refinement

The OneOffice Wheel of Fortune:  Where Data is the Strategy, Automation the Discipline, AI the Refinement

We need to understand that data is the strategy and how the data cycle works to get us ahead of our markets

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Sitel buys SYKES. Now a CX juggernaut triumvirate emerges with Teleperformance and Concentrix

Sitel buys SYKES. Now a CX juggernaut triumvirate emerges with Teleperformance and Concentrix

While scaling up to compete with Teleperformance and Concentrix is clearly the game-plan, Sitel/SYKES needs to focus on the value of the parts and integrate at speed

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Are you ready for the HFS OneOffice Digital Symposium?

Are you ready for the HFS OneOffice Digital Symposium?

The countdown has officially begun for the first HFS One Office Digital Symposium on June 8 and 9. HFS CMO Nischala Murthy Kaushik spoke with Phil Fersht to learn more about the complete story around the symposium

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Accenture, Infosys, KPMG, EY and DXC top the 2021 ServiceNow services rankings

Accenture, Infosys, KPMG, EY and DXC top the 2021 ServiceNow services rankings

HFS' IT services leader, Dr Tom Reuner has spent the past few months talking with an exhaustive quota of end-customers of ServiceNow, in addition to drilling into HFS' customer perception surveys, to draw up the definitive Top Ten guide to ServiceNow Svs

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RPA is alive...With Super Marios to the rescue

RPA is alive...With Super Marios to the rescue

Microsoft has announced it will immediately offer a free version of its Power Automate Desktop robotic process automation (RPA) application.

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SAP acquiring Signavio is a cheap play to migrate enterprises onto S4/HANA. Instead it just handed the market to Celonis

SAP acquiring Signavio is a cheap play to migrate enterprises onto S4/HANA. Instead it just handed the market to Celonis

Why we think SAP acquiring Signavio is a non-event and actually frees Celonis from its SAP shackles to inspire its loyal following

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