Category Archives: Global Business Services

Outsourcing advisors must be governance experts armed with research if they want to survive

Outsourcing advisors must be governance experts armed with research if they want to survive

Advisors need to provider governance support and research in order to survive

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BPO: Pronounced dead, but still very much alive

BPO: Pronounced dead, but still very much alive

BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years' away from being put to bed.

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HfS unveils the first Robotic Premier League Table

HfS unveils the first Robotic Premier League Table

After all the hype, HfS unveils the first Robotic Premier League Table of service providers delivering robotic automation to their clients

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Cogny cogitates on a new industrial revolution

Cogny cogitates on a new industrial revolution

Genpact's Patrick Cogny talks to Phil Fersht about how the firm is approaching the manufacturing sector with what he calls the "New Industrial Revolution"

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Accenture de-emphasizes the term "outsourcing" - is this the final death knell for the O word?

Accenture de-emphasizes the term "outsourcing" - is this the final death knell for the O word?

Accenture's dropping the term "outsourcing" from its strategy line is the most significant yet in terms of rebranding the outsourcing business

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The Indian majors double their market share in just four years - what's the secret and can they be stopped?

The Indian majors double their market share in just four years - what's the secret and can they be stopped?

It may be harder for some of the traditional providers to fight their way back into the services game than the Indian majors to continue their surge

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The Progressive BPO Train has left the Station - is IBM on it?

The Progressive BPO Train has left the Station - is IBM on it?

We would have major concerns about IBM's positioning for Progressive BPO services, were IBM to seek to sell off the lower-margin elements of its F&A, Procurement or HR businesses, like it has with its customer services BPO business.

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Ready for the ultimate robotic process automation debate?

Ready for the ultimate robotic process automation debate?

At long last... we have everything you've ever wanted to know about Robotic Process Automation and never dared to ask

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Four make Winner's Circle for Enterprise Mobility Services: Infosys, Tech Mahindra, IBM and Accenture

Four make Winner's Circle for Enterprise Mobility Services: Infosys, Tech Mahindra, IBM and Accenture

HfS launches the first Blueprint Report focused on Enterprise Mobility Services, where Infosys, Tech Mahindra, IBM and Accenture made the Winner's Circle

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BPO will continue to fail miserably... without a mindset to embrace change, develop talent and tech-enable processes

BPO will continue to fail miserably... without a mindset to embrace change, develop talent and tech-enable processes

Our new "Technology in BPO" study reveals that this industry is on the brink of a significant, radical overhaul to its very core value proposition

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