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Category: Global Business Services
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Steve Rudderham… making GBS gr-r-reat again!
Phil Fersht sits down with new GBS honcho at Kelloggs, Steve RudderhamRead More
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Is automation the next Trumpism?
How are the US Elections impacting Global Sourcing and what strategic role can play automation in the ensuing discussions?Read More
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Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative
Enterprises need to create business manager roles to energize the Digital Generation Read More
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IBM, Infosys, Accenture and Cognizant lead in the industry’s first Design Thinking Blueprint
HfS unveils the industry's first Blueprint on Design Thinking capabilityRead More
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Three very handsome CEOs take on three advisors… only on HfS
This February, three CEOs bake-off against three of the industry's finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO.Read More
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10 issues defining the services industry in 2016
The HfS analyst team demands 10 big things the services industry needs to address in 2016Read More
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HfS is back in Cambridge University for another no-cheese bake off of services leaders
This promises to be another UK style "throw the kitchen sink at everything crappy about our service industry"Read More
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The HfS 2016 Blueprint Research Agenda …at your service
The analyst industry's most ambitious 2016 research agenda Read More
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Provider, provider on the wall, who’s delivering Trust for Digital?
HfS unveils the first Trust-as-a-Service Blueprint Report assessing service provider capability in the Digital Security RealmRead More
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Glenn gives us Government-as-a-Service (GaaS)
Glenn Davidson, at Accenture Federal Svs, discusses with HfS how Government-As-a-Service is shaking up public sector operationsRead More
