Brian Whipple, CEO Accenture Interactive, describes the evolution of the world’s premier experience agency
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Category Archives: Customer Experience Management
Are call centers cool again? Teleperformance, Concentrix and SYKES lead the first Top Ten for customer engagement operations
Enterprises must navigate the changing of the guard for intelligent customer experience services
Time to get worried about being automated... very worried
The very essence of our corporate existence, the conference call itself, is in grave danger of going robo. We're done folks...
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