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Category: customer-experience-management
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Digital Means Customers Don’t Need to Like You….
Digital is not about being nice or building an emotional attachment to customers – it’s about speed, efficacy, and awarenessRead More
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WNS Finally “On TRAC” To Automate And Increase The Intelligence Of Business Processes
Buyers Need To Be Proactive In Pushing For Automation And Technology Enablement In Their DealsRead More
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A Moment of Transformation with the “New Sitel”
Here’s what I learned as one of the analyst community members that spent time with Sitel executives and 70+ clients and prospects at its 2017 Miami Analyst Day and corresponding Customer Summit this weekRead More
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Transforming the Digital Customer Experience—Four Ways to Move from Theory to Practice
Key themes that customer experience oriented companies can take away as they look to implement customer experience strategies within their organizations and in conjunction with their service providersRead More
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BORN again… it’s Ritesh Idnani
Tech Mahindra President of BPM and Digital, Tech Mahindra talks to HFS CEO Phil FershtRead More
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You’ve got to start with the customer experience and work backwards to the technology
No one singular statement has better described the world of technology in the last three decadesRead More
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Time to get worried about being automated… very worried
The very essence of our corporate existence, the conference call itself, is in grave danger of going robo. We're done folks...Read More
