One of my biggest gripes with some analysts is that they clearly develop preconceptions about service providers and struggle to deliver...Read More
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Recessions destroy jobs not robots
The largest inhibitor to the continued digital transformation of businesses and whole industries is, and will continue to be, a lack of skillsRead More
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Look into my eyes – I can see the future.
The future of outsourcing is linked very strongly to the future of technology and its use in the enterprise – often it’s very hard to distinguish between the trends of these two things.Read More
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Getting into the Top 50!
I just wanted to repeat the advice I gave out last year about the report and the listRead More
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Confessions of a market forecaster – we might not be real wizards, but let us at least pretend we are!
Looking behind the curtain at how market sizing and forecasting really works…Read More
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What it takes to be part of our Top 50 BPO list? or our Top 25 IT Services list?
An FAQ for Service Providers that want to make it onto the HfS Top 10s, Top 25s and Top 50s.Read More
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The services industry hokey pokey continues as inertia takes hold of many.
Comparison of the market position of the leading service providersRead More
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Catch up on the latest HfS data and forecasting research
An update on the latest HfS market sizing and forecasting, service provider market share researchRead More
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So Market Boy! How will Brexit really impact the services market?
HfS discusses impact of Brexit on services marketRead More










