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Don’t hide behind AI to trim your belly fat. Start redesigning your workforce
Microsoft, Amazon, Citigroup, UPS, Google, McKinsey, Deloitte, PwC, and many others have all recently laid off staff under the AI smokescreen. The headlines say it is about automation and AI readiness, but that is not the whole story... not even close.Read More
GBS (Global Business Services) is dead. Long live GBS (Generative Business Services)
For more than two decades, Global Business Services (GBS), the centralized service delivery model leveraging a mix of internal shared services and/or 3rd party outsourcing, has been a tried and tested modus operandi for large enterprises to save costs, drive process discipline and improve compliance.However, with the rapid advent of real generative AI capability, the current GBS model is dated, fails to deliver much (if any) value beyond cost and efficiency and has struggled to create viable career opportunities for ambitious talent. Let’s face it, GBS is still stuck squarely in the back office and fails to provide a career track for the best and brightest to pivot their firms into the generative AI era.Read More
Five Lessons Humans must Learn to Defeat Pandemics
When it comes to pandemics, we seem not only to make the same mistakes but add in even more for good measure... so what can we learn from all this?Read More
Time for the Foster posture as Mark puts his own stamp on IBM services
Join HFS CEO Phil Fersht in conversation with Mark Foster, SVP of IBM Services, to discuss the tidal push of transformation and your place in it.Read More
Nagendra’s agenda: His bullish outlook for the IT and business services industry
We recently caught up Nagendra P. Bandaru to discuss the resilient nature of the IT services industry, his bullish outlook for Wipro, and his sage advice for enterprises to adapt to this pandemic shockRead More
IBM changes leadership just in time to survive in today’s punishing IT services market
Gini Rometty, the queen of Big Blue is stepping down after a turbulent few years at the helmRead More
Half of today’s enterprises are exploring or already benefiting from AI in HR – time to get with the program
The new world of HR Tech automation has arrived, and you need a definitive strategy to deal with it.Read More
Don’t Blame Middle Management for Change Inertia
The big point is change is inevitable. The way a company deals with change will increasingly be a deciding factor for survival and competitive advantage.Read More
