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Frankly, Malcolm Frank… Part 1
Cognizant's Malcolm Frank talks to HfS Research's Phil Fersht about the Cognizant growth story and how the firm is trying to stay ahead of the gameRead More
Outsourcing may be battered, bruised and vilified… so why is only a twentieth of enterprises planning to reduce it in 2013?
Make no bones about it: 2012 was a pretty dire year for the industry known as "outsourcing". However, brand new data from our State of Outsourcing 2013 Study conducted with the support of KPMG, and the largest-ever research survey focused on IT and business function outsourcing, clearly shows that the majority of enterprises are not only aggressively focused on increasing their outsourcing portfoilios, but many are now taking a more mature and realistic approach.Read More
Losing the war for talent: Why offshore providers come up short onshore
The need to hire and develop quality onshore account management and delivery personnel is becoming the crucial differentiator in today's ever-tightening outsourcing marketplace. Those that can win this talent war will be the ones who can truly move beyond yesterday's flagging outsourcing model.Read More
It’s a miracle we’re yet to see any BPO/ITO security disasters
And have you considered how many people are touching your critical data assets, with multiple providers comprising hundreds of thousands of employees around the globe managing many of your back office business and IT operations? Have you given any thought to what their subcontractors are doing, whether they present any data privacy or compliance risks that aren’t covered by your contract with your primary provider?Read More
Building a BPO sales team in today’s market – a waste of time?
Seems to me everyone is out there desperately looking for sales superstars. Do they exist? Is it worth the time and effort to find them, only to be disappointed at least half the time? Read More
Source to stay?
The days of enterprise buyers dropping millions to view providers strut the catwalk and have their contracts hammered out by some baseball-bat wielding former ITO salesman are rapidly fading into the past. That ship has, thankfully, sailed. However, a new ship is now dropping anchor in the sourcing harbor...Read More
The Sourcing Raj Part II: “You don’t have to be Indian to be a global outsourcing provider!”
We complete our investigation into the dominance of India in the world of outsourcing, and whether or not the game's up for non-Indian providers to come back into the pictureRead More
Join us next Friday for some perfect hangover fodder
We've teamed with our esteemed industry colleague Ed Caso, Managing Director and Senior Analyst for the IT/BPO Services Equity Research Team at Wells Fargo Securities, to review the world of outsourcing in 2011... and take a peek at what's in store for 2012Read More
Aird aired. Part II
Part II of our Charlie Aird interview, where we talk about the future of the sourcing industry, the Global Business Services framework he’s spearheading, and a little insight into how he views the changing environment for Big 4 consultants and boutique advisors.Read More
How will a Double-Dip Recession impact outsourcing? Your opinion really matters…
Heaven-forbid we're on the cusp of a tough economic period - so how will this impact outsourcing and shared services dynamics after all we've been through this past few years? Whether you buy, advise or sell outsourcing services, we need to hear from you - and we'll package up a report of the findings for your time. As always, we appreciate your support for helping our research teams keep close track of the industry.Read More
