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As Healthcare payors face up to seismic change, can outsourcing provide answers?
Unlike medical product manufacturers and pharmaceutical companies’ industries, healthcare reform will absolutely transform the healthcare payor industry. Mandated medical loss ratios, state-run insurance exchanges, guaranteed coverage, and required purchase requirements will restructure the payor’s business models. The trickle-down impact on operations will be significant, shifting priorities in a manner that will eventually impact outsourcing priorities.Read More
Healthcare Reform: The scramble for outsourcing business begins
Whoever said Obama was going to be bad news for the outsourcing business? The outsourcing market has rebounded heavily with the economic recovery and the successful passage of the new Heathcare Reform Bill has both the IT outsourcers and BPOs on red-alert for a barrage of new business oppirtunities. The need for payors to manage their administrative costs has never been as intense as it is now, with the fixed medical loss ratios. Read More
A thundering week in Orlando!
Thanks for all of you who helped support the first public appearance of the Horses for Sources research organization in the lovely Orlando last week for SSON's "Shared Services and Outsourcing Week" event, which achieved over 900 delegatesRead More
Edward Brooks, Contributing Analyst, Legal Process Outsourcing Strategies
Ed Brooks is contributing expert advice and analysis on the growing Legal Process Outsourcing Market (LPO) for HfS Research's clients.Read More
AI will never save bad leadership: Pay your leadership debt to put Humans at the Helm
Leaders are overpromised on technology and underdeveloped on humanity. That gap is what we term "leadership debt" and it’s the most expensive liability no CFO can measure. The leaders who win in the AI era will not be those who master neural networks, but will be those who master themselves. Leadership is not a byproduct of transformation, it is the precondition for it. The AI economy will be led by humans at the helm. Here we discuss the critical six leadership behaviors to succeed in the AI age...Read More
Deloitte Dolittle: Stop treating AI like a magic wand
The revelation that Deloitte submitted a government report filled with AI-generated fake references and fabricated court quotes is not just embarrassing - it is a $290,000 lesson in what happens when professional judgment is replaced by blind trust in automation.Read More
How Generative and Agentic AI are Supercharging the OneOffice Data Cycle
We finally have an injection of rocket fuel from Generative and Agentic AI to create intelligent agents that can sense, decide, and act with autonomy... as long as we have our data strategy right. To be a truly autonomous organization, the principles of OneOffice hold truer than ever: workflows executed in real-time between customers and employees that engage partners right across our business ecosystems.Read More
