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Invest in the humans first, systems second
people lead people and they are asking for the support, training, and enablement to meet and collaborate to both better manage day-to-day work and develop into the next generation of leadersRead More
Marketing’s Holy Grail in the modern age: Getting actionable insights from an integrated marketing optimization platform
The role of the CMO is probably the most thankless job in the modern organization: company's executives expect great branding and messaging to be propelled through all the optimal channels to market to maximize awareness and, ultimately, increase sales. Read More
If outsourcing were an employee, it would be fired… Part 1
For those of you attending our dreamSource summit this Spring, Lee and I will co-host a session entitled "If outsourcing were an employee, it would be fired". Lee, who today has built and now leads shared services for heathcare provider, Ascension Health, caught up with us last week to talk about the session and why we called it just that...Read More
Genpact joneses after JAWOOD to capitalize on healthcare insurance mayhem
Get ready for the healthcare market to heat up over the next three years as a result of state health insurance market places, the rapid expansion of accountable care organizations, and ICD-10 implementations. Read More
Fooled by Forbes’ fantasy fiction?
One issue dominating the tech-media back channels of late is publisher Forbe’s use of its column “BrandVoice” to blatantly promote various technology products, such as Oracle and SAP, with the advertorials appearing like credible news and opinion articles. Read More
Well stone the lodes… Infosys cranks up its SAP-ness with the acquisition of Lodestone
Infosys's acquisition of management consultancy and SAP integrator Lodestone Holdings lines up perfectly with their long-term strategy of moving to higher value services, but this acquisition is a risky way to grow these capabilities. Read More
IBM’s Kenexa acquisition can take the talent conversation outside of the HR department
HfS believes IBM is likely to be eyeing a further acquisition in the talent management software space as Kenexa brings very strong Recruitment Process Outsourcing competency and IP in employee engagement and compensation, but was still developing out its cloud platform.Read More
Now for something completely different… Outsourcing Provider Merit Badges
As someone who was a Girl Scout until she was 18, and still has her badge sash, I think it’s only appropriate that outsourcing providers have their very own merit badges, too.Read More
Providers: Stop giving Deb Kops a headache and sort out your websites
It bollixes me that the best thing to hit outsourcing marketing since offshore locations is the advent of the website — inexpensive, flexible, interactive, data-rich, with worldwide reach, and offering the potential for clear differentiation. Yet why are outsourcing providers’ websites such an abysmal lot when, for many, they are buyers’ first introduction to a provider? Read More
Flashback kicks the myth of Apple invincibility squarely in the jewels
YOUR APPLE DEVICE MAY NOT BE AS SAFE AS IT APPEARS...Read More
