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Budgets? We don’t need no stinking budgets! Or do we? An interview with Accenture’s Bill Phelps
I recently had the opportunity to sit down with Bill Phelps, Managing Director, Accenture Security, to discuss our report. Bill was one of my co-collaborators in this research effort, and I was curious to get his take on both the survey and its implicatio Read More
RPA is Dead. Long Live Intelligent Automation!
I have been researching the notion of Intelligent Automation and, in particular, the rapid uptake of Robotic Process Automation (RPA) for more than 4 years. It was this work that eventually brought me to HfS. Over the years, I have made many good friends Read More
Confessions of a market forecaster – we might not be real wizards, but let us at least pretend we are!
Looking behind the curtain at how market sizing and forecasting really works… Read More
Ever wondered what analysts do?
Being an industry analyst, our work differs greatly from day to day and as such, today more than ever, we are wearing an ever increasing number of hats and taking on more responsibilities. Although, rather like the transition to the As-a-Service Economy, Read More
Thinking Outside The Box To Support SaaS Applications
I’ve been an analyst for 20 years, a period dominated by legacy systems, on premise applications and a very strict view of the IT services Value Chain of Plan, Implement and Manage. Service providers and analysts alike list relevant services that should a Read More
Forget about Omnichannel hype when your Basic Customer Service Sucks
Everyone is talking about how to get to the right strategy for omnichannel customer communications, yet no one really knows what it means. Read More
Welcome to my blog: Berzerk with Derk
This is my all new spot on Horses for Sources. The home of razor-sharp analysis and the place where hypes are crushed and real trends are born. Phil has set the bar incredibly high over the past decade. Inspired by the best analyst blogger around, my aim Read More
Has Knowledge Process Outsourcing re-emerged as the future of BPO?
When I entered the industry in 2008, working for a boutique research firm in Pune, India, the research themes floating around were about “what’s next for BPO, because this recession changes everything.” Read More
The dinosaur that is procurement: Get relevant to your business or become extinct
Procurement’s very existence is in trouble. The function must be part of the whole negotiation process, not only to protect the company from making deals that do not benefit the firm but also ensure they are sensible, cordial and well-balanced - and both supplier and buyer realize the outcomes they both want to achieve. Sadly, this is so not the case with so many pivotal business deals today. Read More
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Watching out for the rapid evolution of core digital business changes
It’s easy to make a compelling case that ‘digital’ will ultimately replace what was once ‘IT’ at some point in the future as the former rapidly evolves and the latter become more and more associated with legacy technology and practices. hedging bets on wh Read More
