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Standards in automation? There’s only one Lee in the IEEE…
HfS analyst Phil Fersht sits down with IEEE automation stud Lee Coulter to talk about industry standards and de-mystifying the automation hype Read More
Blockchain’s Potential To Overturn The Way We Operate The BackOffice
Intra-company processes present an interesting use case for blockchain, although they don’t actually have many of the common characteristics of the most popular use cases. Why? Read More
How EXL is taking a “grassroots” approach for incremental digital transformation – for itself and clients
EXL is working shoulder to shoulder with its clients -- at the grassroots level-- to figure out the vision for a more customer-centric, insight-driven, and agile business, map it out, and take the steps to get there. Read More
Another “SRO” Crowd for an AI Presentation, But at a Payroll Conference?
Back-office corporate functions such as payroll are in fact fertile ground for RPA and intelligent automation overall, given the preponderance of recurring manual tasks and transactions not dependent on person-to-person interaction. Read More
Recessions destroy jobs not robots
The largest inhibitor to the continued digital transformation of businesses and whole industries is, and will continue to be, a lack of skills Read More
Gartner: 96% of customers are getting real value from RPA? Really?
Why is Gartner hyping RPA beyond all realms of reality? Read More
Here Cometh Cognitive Procurement with SAP Ariba and IBM joining forces
We are now seeing real commercial business applications getting serious about their cognitive potential, with the new announcement of SAP Ariba and IBM joining forces to cognify contracting and sourcing processes, as a start. Read More
Facing A Perfect Storm of Disruption. How is the Utility Industry Dealing with Existential Challenges?
In the HfS Blueprint Report for Utility Operations, we take a close look at how you can better find support for business model creation, IT/OT integration and customer experience improvement in engagements. Read More
The FORA Council has assembled the industry’s leading minds in cognitive automation
HfS announces the first tranche of industry robo dignitaries to air their voices at the inaugural council session in Chicago this September Read More
Stop sawing that plank with a fish: An RPA 101
While the parameters of the conversation were broad, there are four key takeaways that I’d be happy to share with you. Read More
