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  • If Microsoft is buying Softomotive it’s not only beneficial to each party, but also for the RPA market

    May 04, 2020 | Phil Fersht, Elena Christopher

    Softomotive would give Microsoft both attended and unattended capabilities, a significant customer base and real credibility as an intelligent automation solution Read More

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  • Pravin Rao will show us how… as he takes on the NASSCOM Chairmanship

    May 02, 2020 | Phil Fersht, Sarah Little

    Pravin Rao has been well-tapped to serve NASSCOM as industry Chairman for the next year Read More

    Comment2 ShareThis 1112 Twitter 0 Facebook 0 Linkedin 0

  • SBA: Please stop spanking bots

    April 30, 2020 | Phil Fersht, Elena Christopher

    APIs, humans and bots need to work within system parameters, or we're always going to have failures of scale like this one.   Read More

    Comment6 ShareThis 417 Twitter 0 Facebook 0 Linkedin 0

  • Welcome Ram… he’ll get you out of a jam

    April 26, 2020 | Phil Fersht

    Ram Rajagopalan joins HFS' India operations as Consulting Director Read More

    Comment0 ShareThis 252 Twitter 0 Facebook 0 Linkedin 0

  • Don’t you wish you’d done more? The digital workforce that wasn’t finally has its burning platform chance to shine

    April 18, 2020 | Phil Fersht, Elena Christopher

    if there’s ever been a time we needed a digital workforce to augment humans, it’s now as 54% of major enterprises we surveyed this month seek to increase their process automation investments Read More

    Comment7 ShareThis 1924 Twitter 0 Facebook 0 Linkedin 0

  • Digital Associates finally have their flaming platform

    April 12, 2020 | Phil Fersht, Melissa O'Brien, Emily Coates

    HFS examines the world of chatbots and their more sophisticated cousins, Digital Associates Read More

    Comment0 ShareThis 1213 Twitter 0 Facebook 0 Linkedin 0

  • Leaders embracing an infinite mindset can flourish during these times

    April 05, 2020 | Phil Fersht, Sarah Little

    With no defined time horizon, no clearly-defined rules, and with players that may enter and exit at any time, the primary objective of an infinite game is quite simply to keep playing Read More

    Comment0 ShareThis 360 Twitter 0 Facebook 0 Linkedin 0

  • Sorry Folks…

    April 01, 2020 | Phil Fersht, Reetika Fleming

    April Fools is cancelled this year Read More

    Comment0 ShareThis 152 Twitter 0 Facebook 0 Linkedin 0

  • Coronavirus cruelly exposes the fragility of the offshore outsourcing industry: Will clients trust all their eggs in one basket again when this is over?

    March 22, 2020 | Phil Fersht, Ollie O’Donoghue

    The outsourcing industry is fast-becoming be the first vital piece of the global economy to come under the microscope as we look at the world post-coronavirus Read More

    Comment15 ShareThis 2352 Twitter 0 Facebook 0 Linkedin 0

  • In times like these you need to pivot your business model… now!

    March 20, 2020 | Phil Fersht, Tom Quigley

    In time like these you need to pivot your business model... now! Read More

    Comment0 ShareThis 49 Twitter 0 Facebook 0 Linkedin 0

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