Without Design Thinking, enterprises are really just retrofitting expensive solutions into legacy processes and likely wasting a whole load of time, resources and money. It all starts with Design Thinking.

The next HfS Service Buyer Working Summit will be held in Harvard Square, Cambridge MA, 1st-2nd December 2015

Building our personal brands is the critical ingredient for furthering our career potential in this unraveling As-a-Service world

Phil Fersht interviews Source co-founder Barry Matthews about their merger with Alsbridge and his hands-on experiences of Robotic Process Automation

Operations are becoming standardized, cloudified and robotized - and if we can't reorient our staff to accept this reality and expand their capability horizons, many will be waiting tables, driving ubers or cutting hair before we know it.

If we don't have succession plans to blood the next generation of talent, we'll just become an industry of old farts

We're on a train hurtling towards something resembling "As-a-Service" and we need to make sure we stay on it

Most of our beloved providers want to talk a big game more than having the real chops to prove it

The industry's first-ever Blueprint Report looking at Workday Services

When it comes to being first on the bandwagon for experimenting with solutions that can drive out cost and improve productivity, the UK - amazingly after all these years - still leads the way