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Category: Sourcing Best Practises
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A modern-era lift and shift: Danske Bank seeks massive cost-to-income ratio improvement with the help of Infosys
As the IT services industry braces for a slowdown in 2023 with large deals taking eons to get completed, Infosys adds some renewed hope to ambitious service providers that big, meaty deals can still get thrashed out, with a 1,400 employee $450 million outsourcing engagement with Danske Bank. However, rather than basing a deal's value on tangible cost takeout from onshore–offshore employee displacement, firms like Danske have to look to other metrics to justify the cost. Those metrics are tied firmly to the technology and talent (aka “digital”) capabilities Infosys can bring to the table to make Danske a more innovative, efficient, competitive—and ultimately profitable bank.Read More
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Why lazy transactional lawyers should be very scared of GPT-4
In the land of the blind, the one-eyed lawyer will not be king for much longer. ChatGPT is exposing lazy people compared to smart, diligent ones, and lawyers are no exception to the rule – everyone is being held to account by their ability to use LLMs properly and professionally. Read More
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Which providers lead sourcing and procurement services in 2023?
The latest Sourcing and Procurement Horizons report is a snapshot of leading procurement service providers' sourcing and procurement services capabilities. The aim of CPOs is to realize the value of procurement beyond costs and savings. We assessed 10 service providers on their capabilities across a defined series of value propositions, execution and innovation, go-to-market strategy, the voice of the customer, and alignment with the HFS OneOffice criteria.Read More
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We’re already living in OneEcosystem, and if you don’t yet realize it, you may be out of the game
Enterprise innovation is moving beyond the walls of an organization as the “OneEcosystem” emerges.Read More
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What to look for in a sourcing advisor
I am getting questions almost daily from buyers asking who/how they should approach selecting a third-party. It's becoming almost as important as which vendor to select. Read More
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HROWorld 2008: An industry re-inventing itself
Braving the annual industry HRO schmooze fest this year, I realized I was emulating Roger Federer’s extraordinary Wimbledon run by making it to my fifth-consecutive show. Read More
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Are we reaching an inflection point of business globalization?
Today's leading service providers are becoming critical players in providing the assistance CEOs need to become globally integrated businesses Read More
