Phil Fersht interviews Concentrix President Chris Caldwell

We're evolving to an era where there is only "OneOffice" that matters: creating the digital customer experience and an intelligent, single office to enable it

HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O'Brien

Enterprises need to create business manager roles to energize the Digital Generation

The C-Suite is just living on a different planet from the teams below them trying to keep their businesses functioning

Just think of the Design Thinking the branding agency went through to come up with this

Our first-ever Working Summit for Buyers happens in San Francisco at the St. Regis Hotel May 26th - 27th.

This February, three CEOs bake-off against three of the industry's finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO.

HfS Research, the leading analyst authority, has announced major additions to its worldwide research analyst and commercial operations as it continues its stellar growth performance

2016 is the year that will separate the service dinosaurs from the savvy cannibalizers