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Category: CRM and Marketing
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No Payne no Gain for a Chief Customer Officer… Part II
In case you missed IBM's CRM Chief Bill Payne's return to blog-stardom during Part I, he discussed his vision for the creation of a "Chief Customer Officer" position within companies, who would report directly to the CEO. In Part II, Bill discusses shifting mindsets, the impact of analytics and evolution of outcome-centric engagements impacting the marketing function...Read More
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Cheap and cheerful: Is this really as good as it gets for IT Outsourcing?
ITO maybe a commodity business, but a new wave of collaborative BPO services is beginning to show the wayRead More
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Can Infovish disrupt the Indian services model and rediscover its mojo?
The Infy old guard make a bold statement to the world by putting the popular tech innovator, Vishal Sikka, in charge of rediscovering that elusive Infosys mojoRead More
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Teleperformance, IBM/Concentrix and Convergys make the Winner’s Circle for transforming the customer experience
We are proud to reveal our first Blueprint report that has gone deep into the innovation and execution capabilities of today's leading service providers in the customer experience management industryRead More
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Concentrix buys its way into the customer experience management Winner’s Circle
Concentrix's investors, SYNNEX, were clearly so impressed with IBM's performance to reach the Winners Circle for customer experience management, they wanted a piece of the action for themselvesRead More
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Can Salesforce and Workday’s hook-up genuinely hurt the SAP and Oracle empire?
With a quarter-of-a-trillion dollars a year being plowed into integrating and managing SAP and Oracle, are the SaaS upstarts truly ready to integrate multiple cloud apps at this type of scale to challenge the status quo?Read More
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Industry analysts: a new world order is already coming
The future of analysts is about providing clients the experiences they need to be smarter and more effective at what they do, not selling them something pre-packaged that everyone else already hasRead More
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HP and Salesforce team up to go after the zombie enterprise
HP and Salesforce.com have teamed up to provide Salesforce CRM on dedicated “Superpod” HP boxes in an effort to satisfy enterprise clients fearful of having their data situated in the Public Cloud. The partnership is designed to help Salesforce.com gain more traction with large global enterprises and highly regulated industries, while providing HP some Cloud street-cred after years of negative publicity and pride a much-needed fillip to its hardware and CRM services businesses.Read More
