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Month: August 2016
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SaaS Deployments: It’s Good to Talk
Buyers need to connect with each other to get the maximum benefits from SaaS deployments.Read More
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Make your Candidates a Member of the Team Before They’re Employees
Does the onboarding process need a touch of mobility and design thinking?Read More
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Why We Should Love Procurement
Many executives express their frustration with procurement frequently claim, “they just don’t understand what I need, and obstruct me from achieving my goals”. Procurement is often seen as that last hurdle before reaching the finish line like a police offRead More
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Gazing into the Automation Crystal Ball
Against this backdrop of a burgeoning and maturing market in Intelligent Automation what could be shifts in the provider landscape that could conceivably disrupt or accelerate the market? Four scenarios jump to mind.Read More
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Lessons engineering service providers should take from Tesla’s Master Plan
Pareekh Jain's take on Elon Musk's new master plan for TeslaRead More
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Employees are Customers too – Enterprises must channel their “inner” Omnichannel
In a recent podcast about omnichannel, an interesting spin on the topic came up. As posed by my colleague Fred McClimans: “Omnichannel applies to the internal business/partner operations just as much as the consumer side of the market - why isn't this given enough attention? Or is it?”Read More
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Petco Makes Plans to Unleash the Promise of Digital Customer Experience
Planning for the future of CX involves a changing nature of service provider relationshipsRead More
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Blockchain Microwave Chickens?
Because blockchain is a difficult concept to understand, many people do not seem to understand what it actually is, except that it will "revolutionize" lots of things...Read More
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Xerox, Accenture, EXL, Cognizant Round Out the Winner’s Circle of the HfS 2016 Health and Care Management Blueprint
How clients and service providers are using automation, analytics, and BPaaS in BPO to enable consumer centric healthcare operations.Read More
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Who are the leading IT and BPO services firms in North America?
HfS lists the leading IT and BPO services in North America by revenueRead More
