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Month: August 2016
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The testing community has to find a distinctive voice for the As-a-Service journey
Testing services have never fully mirrored the broader IT market in the way it was seeking to optimize its organizational models. So what are the innovations and models that are driving testing services forward?Read More
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Why An Outcome-Based Approach Can Shatter the Watermelon Effect of Outsourcing Contracts
What to do about that "feeling" that even if SLAs are Green, something feels Red!Read More
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Did Randstad just pay $429m too much for Monster?
Why did staffing giant Ranstad buy the shriveled remains of a legacy resumé-based online recruitment site?Read More
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Welcome to the era of outsourcing stability. Now let’s automate stuff
Let's congratulate ourselves: The FTE-based labor arbitrage model has really worked – and a lot better than we thought!Read More
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I’m going through an analog transformation…
Phil Fersht is taking a few days away from the blogosphere (gasp) going through an analog transformationRead More
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Meet the HfS team in Bangalore next month for NASSCOM BPM Strategy Summit!
HfS is sending a superstar analyst team to Bangalore next month for the 2016 BPM Strategy SummitRead More
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Social media has turned us into a society of gibbering digital morons
It’s time to make things real again…Read More
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You can bet your mortgage-as-a-service on Accenture, Wipro, Cognizant and TCS
Mortgage As-a-Service Blueprint for 2016: The Evolving Service Provider LandscapeRead More
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Beware men in gray suits: Clients want more senior women, more real client stories and less automation hype
Brand new data from the HfS-Nasscom 2016 BPO study has some revealing dynamics on the role of womenRead More
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Why is Gartner spewing such irresponsible and unsubstantiated data about “robobosses”?
Gartner's latest claim is that 3 million of us will be supervised by robots in 18 months' time. Great.Read More
