Category Archives: The As-a-Service Economy

Accenture, IBM, NGA and NTT Data lead in SuccessFactors services

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HfS unveils the first ever industry report on SuccessFactors services

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Confusion-as-a-Service: The massive disconnect between vision and reality

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The C-Suite is just living on a different planet from the teams below them trying to keep their businesses functioning

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The mysterious HfS business model... revealed

SuperHfSMan

Our golden rule is simple: If you're going to give something away for free, it better be worth reading!

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There's a whole generation with a new explanation... in San Francisco

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Our first-ever Working Summit for Buyers happens in San Francisco at the St. Regis Hotel May 26th - 27th.

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The Nasscom 2016 report: The era of unsettlement is upon us

Troubled Cat

From enthused to unsettled, service providers sober up as reality sets in

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Accenture, WNS, TCS and Cognizant make the first Pharma BPO Winner's Circle

Accenture, WNS, TCS and Cognizant make the first Pharma BPO Winner's Circle

HfS analyst Barbra McGann publishes the industry's first assessment of Service Provider performance in the Pharma R&A and Commercial Services Industry

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Why 77% of the C-Suite really want provider-replacement therapy

Therapy

Now is time for the C-Suite to step back in to broker that next wave of services transformation

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Situational awareness, good manners and the ability to communicate are the keys to success

I drew some real inspiration from this recent speech from Bollywood actor R. Madhavan

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Three very handsome CEOs take on three advisors... only on HfS

Three very handsome CEOs take on three advisors... only on HfS

This February, three CEOs bake-off against three of the industry's finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO.

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Genpact makes a stealthy move up the procurement-as-a-service value chain with integration of SSE

Charles Sutherland is Chief Research Officer for HfS. (click for bio)

The integration of Strategic Sourcing Excellence propels Genpact's procurement-as-a-service capability to the forefront of the market

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