Category Archives: The As-a-Service Economy

Robotic Process Automation has now penetrated a third of enterprises. Time to advance the conversation...

Click to Enlarge

Automation is just part of the story as enterprises look to bring the back office in line with the middle and front - albeit a very important one

Comment

When did employees become "costs"?

Stapler - Office Movie

Human labor should be viewed as a valuable commodity that adds value to a business, not some burden on the profit margin that needs to be eliminated

Comment

The back office is dead... long live OneOffice

Intelligent OneOffice

We're evolving to an era where there is only "OneOffice" that matters: creating the digital customer experience and an intelligent, single office to enable it

Comment

Buyers perceive Accenture, Deloitte and KPMG as the most trusted consultants for achieving Intelligent Operations

john-lyly

The focus shifts to using consultants with real change management, process transformation, analytics and automation chops

Comment

Teleperformance, Concentrix and Sutherland lead the HfS Contact Center Operations Blueprint

Click to enlarge.

HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O'Brien

Comment

Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative

Bored BPO Cat

Enterprises need to create business manager roles to energize the Digital Generation

Comment

Let's get lean digital with Shantanu

Shantanu Ghosh, SVP CFO Services and Consulting, Genpact

Genpact's CFO guru, Shantanu Ghosh, talks to Phil Fersht about the impact of digital on the finance function

Comment

It's time we started Being As-a-Service

Being-as-a-Service

Let's start talking about how we can start Being As-a-Service today... not tomorrow, or some far off point in the future, where we just hope this all becomes somebody else's problem.

Comment

Why it's time for Robotic-BPO to break the mold of legacy F&A engagements

Robotic BPO

Enter R-BPO, where stagnating BPO deal transformations will be wholly or partially financed by the anticipated future headcount reduction and productivity improvements driven by the RPA

Comment

Would a Big Blue Prism create an Intelligent Automation monster? #Crazymergerideas

Would a Big Blue Prism create an Intelligent Automation monster? #Crazymergerideas

Why IBM should take a serious look at acquiring Robotic Process Automation vendor Blue Prism

Comment