Category Archives: The As-a-Service Economy

When Blood is Sikka than Water: Vishal's Infy Honeymoon has some Legs

When Blood is Sikka than Water: Vishal's Infy Honeymoon has some Legs

New Infosys CEO, Vishal Sikka, talks to HfS' Phil Fersht

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Atos and Xerox exchange holiday gifts, but can they disrupt a market asleep at the wheel?

Atos and Xerox exchange holiday gifts, but can they disrupt a market asleep at the wheel?

This transaction focuses both service providers on their strengths and will help them be more effective in the emerging As-a-Service Economy

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TCS, Accenture and Tech Mahindra take the Top Spots for Telecom Operations Services

TCS, Accenture and Tech Mahindra take the Top Spots for Telecom Operations Services

HfS releases the first Blueprint into Telecom Operations Services, led by Principal Analyst Pareekh Jain

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Time for outsourcing service providers to tone down the sales BS

Time for outsourcing service providers to tone down the sales BS

Service providers need to prove they are agents of value, not devils of extracting low-value margins.

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Accenture, Cognizant, Wipro and Infosys are the marketing and digital customer experience services front runners

Accenture, Cognizant, Wipro and Infosys are the marketing and digital customer experience services front runners

HfS unveils the first industry Blueprint that looks at Marketing Operations and Digital Customer Experience Management Services

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The Twelve Tenets of Trust

The Twelve Tenets of Trust

One core element is needed for enterprises to get through the next 12 months, let along the next 12 years: Trust

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Why we need to stop boring ourselves to death and focus on what really matters: building TRUST

Why we need to stop boring ourselves to death and focus on what really matters: building TRUST

The biggest disruptive trend on the horizon is TRUST

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Did you get with the As-A-Service program in Chicago?

Next week, in Chicago, we will stare at that wall we've hit, and collectively figure out how to jump over it. So without further ado, pop in your headphones, turn up the volume and enjoy!

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The Evolving Maturity of Robotic Process Automation

The Evolving Maturity of Robotic Process Automation

The HfS RPA Maturity Model assesses where an individual service provider sits with regards to the maturity of its RPA strategy

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Is your Service Provider genuinely investing in As-a-Service Capabilities?

Is your Service Provider genuinely investing in As-a-Service Capabilities?

How can we be sure service providers are making the financial commitments needed to be effective in the emerging As-a-Service Economy?

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