Category: The As-a-Service Economy
Let’s make Outsourcing Great Again!
It’s time to embrace our Scary Bright Future – we have the tools to make it happen!Read More
FOCUS: Follow One Course Until Successful
How many of you go to a store without a list of what you need? Personally, I never go out to the store without a specific need. I guess I am not the type of clientele the retailers are looking for since I don't buy just because there’s a discount. And definitely, don’t go shopping randomly.Read More
Governing a Core Automation Strategy as the Operations Backbone … And a Catalyst for Change in SEI and NIIT Technologies Partnership
SEI and NIIT share story of partnering and governance in a company's automation strategy.Read More
Goodbye Denial… we’ll miss you!
Leaving Denial is one thing, but make sure you arrive successfully in Optimistic RealityRead More
Meet the HfS team in Bangalore next month for NASSCOM BPM Strategy Summit!
HfS is sending a superstar analyst team to Bangalore next month for the 2016 BPM Strategy SummitRead More
Welcome to the era of outsourcing stability. Now let’s automate stuff
Let's congratulate ourselves: The FTE-based labor arbitrage model has really worked – and a lot better than we thought!Read More
Using the Wisdom of Crowds and the Wisdom of Experts in Book Selection and Service Provider Selection
I am amazed how my process of book selection has changed over time from the wisdom of crowds to the wisdom of expertsRead More
Xerox, Accenture, EXL, Cognizant Round Out the Winner’s Circle of the HfS 2016 Health and Care Management Blueprint
How clients and service providers are using automation, analytics, and BPaaS in BPO to enable consumer centric healthcare operations.Read More
Lessons engineering service providers should take from Tesla’s Master Plan
Pareekh Jain's take on Elon Musk's new master plan for TeslaRead More
Outcome-based Contracts Are A Nightmare – Do Them Anyway
There's a lot of difficulty in negotiating outcome-based contracts, but your success in the as-a-Service economy requires you to do itRead More