Category: The As-a-Service Economy
Evaluating a Service Provider? Relevant Profiles at Last!
HfS has done it again. Bringing useful, real information to the Service Buyer community.Read More
OneOffice or DumbOffice? Service providers are bifurcating again
Faster, cheaper, smarter are the watchwords for the Intelligent OneOfficeRead More
Is ServiceNow the new black?
HfS analyst Tom Reuner discusses the new ServiceNow services blueprint reportRead More
Has Knowledge Process Outsourcing re-emerged as the future of BPO?
When I entered the industry in 2008, working for a boutique research firm in Pune, India, the research themes floating around were about “what’s next for BPO, because this recession changes everything.”Read More
The broader issues behind Brexit send a frightening message to the services industry
This rebellion against the establishment can be clearly mirrored in our enterprises, where similar issues of disenfranchisement are rapidly permeating with 30% of rote services jobs likely to be eliminatedRead More
Futurist Gerd Leonhard to keynote at HfS Cognition this September
Phil Fersht interviews Futurist Gerd Leonhard prior to his keynote at the HfS Cognition Summit this SeptemberRead More
Robotic Process Automation has now penetrated a third of enterprises. Time to advance the conversation…
Automation is just part of the story as enterprises look to bring the back office in line with the middle and front - albeit a very important oneRead More
When did employees become “costs”?
Human labor should be viewed as a valuable commodity that adds value to a business, not some burden on the profit margin that needs to be eliminatedRead More
The back office is dead… long live OneOffice
We're evolving to an era where there is only "OneOffice" that matters: creating the digital customer experience and an intelligent, single office to enable itRead More
Buyers perceive Accenture, Deloitte and KPMG as the most trusted consultants for achieving Intelligent Operations
The focus shifts to using consultants with real change management, process transformation, analytics and automation chopsRead More