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Category: sourcing-change
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Murphy’s BPO Law
Phil Fersht interviews Carole Murphy, Capgemini's Head of BPO Business Transformation Services Read More
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When Blood is Sikka than Water: Vishal’s Infy Honeymoon has some Legs
New Infosys CEO, Vishal Sikka, talks to HfS' Phil FershtRead More
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2015: Time to salvage yourself from your digital wreckage of a work-life
many of us are falling into bad Digital habits where it can seriously impact the quality of our non-Digital lives - and even the quality of our work performanceRead More
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Here are our Autonabilized 2015 HfS predictions
17 Killer Predictions from the HfS analyst team. All of these will happen too...Read More
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Unveiling the 2015 Robotic Premier League Table: HP, TCS and IBM are setting the pace
Congratulations to HP, TCS, IBM, Sutherland Global Services and Genpact for topping the 2015 Robotic Premier League table Read More
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Skill not Scale: The Massive Opportunity Awaiting the Services Industry
There needs to be a coming-together of consulting and outsourcing service delivery, the likes of which we have yet to see at a broad scale in the services industryRead More
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Time for outsourcing service providers to tone down the sales BS
Service providers need to prove they are agents of value, not devils of extracting low-value margins.Read More
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Why some service providers are grimly clinging onto the labor-arbitrage model
A new breed of service provider has to emerge, which can disrupt the legacy labor-based modelRead More
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Is your Service Provider genuinely investing in As-a-Service Capabilities?
How can we be sure service providers are making the financial commitments needed to be effective in the emerging As-a-Service Economy?Read More
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Why 77% of the C-Suite really want provider-replacement therapy
Now is time for the C-Suite to step back in to broker that next wave of services transformationRead More
