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Category: sourcing-change
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Hello As-a-Service Economy, goodbye Outsourcing, Part 2
We need to reach that pivot-point where business leaders make real, definition investment actions to change their operationsRead More
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Good heavens, it’s Liz Evans…
Phil Fersht interviews Liz Evans, KPMG's leading practitioner for governance and relationship managementRead More
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KPMG makes a bold HR-as-a-Service move buying out Towers Watson’s Workday practice
As-a-Service has arrived and HR provides the early battleground, so sit back and enjoy the show =)Read More
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Forget the sharing economy, we’re in the uncaring economy
People care mosy about enjoying the outcomes of what they pay for, not the efforts made to achieve those outcomesRead More
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Visualizing Vishal’s first year at Infy
Interview with Vishal Sikka, CEO and MD, InfosysRead More
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Making hay after the sun has set on legacy outsourcing… meet John Haworth
John Haworth, Chairman of the HfS Sourcing Executive Council, talks to Phil Fersht about why he joined HfS and the upcoming buyers' summit in Harvard SquareRead More
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The lack of ethics in enterprise AI and intelligent automation
We need to talk more openly about the future governance of artificially intelligent environmentsRead More
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Forget Uberization, we must avoid Subwayfication
Once you lose touch with your customers' desired outcomes, do something fast to find them againRead More
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Hello As-a-Service Economy, goodbye Outsourcing, Part I
HfS defines the Eight Ideals of The As-a-Service Economy and the evolution from legacy outsourcingRead More
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HfS brings O’Brien’s brains on board
Melissa O'Brien joins HfS as Research Director, Contact Center and Omni-Channel OperationsRead More
