Category Archives: Analytics and Big Data

How As-a-Service is your organization?

Ideals-As-a-Service-Survey

This emergence of "As-a-Service" represents the most disruptive series of impacts to the traditional IT and business services industry that we have seen. Whether you buy, provide or advise on business and IT services, your opinions and intentions are critical for our research, so please spend some time completing our study and you could win an Apple Watch.

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The 2015 Progressive F&A BPO Blueprint

HfS-Blueprint_Finance and Accounting-BPO_Axis

HfS unveils its 2015 Blueprint Report on Finance & Accounting BPO Services, authored by analysts Phil Fersht and Hema Santosh

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Mike Sutcliff, Digitally Distinct

Mike Sutcliff, Digitally Distinct

Mike Sutcliffe, Group Chief Executive, Accenture Digital, talks to HfS analyst Phil Fersht on the disruptive impact of Digital technologies on Business Services and Operations

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NASSCOM 2015: More MBA, less ABAP is the recipe for India's Digital success

NASSCOM 2015: More MBA, less ABAP is the recipe for India's Digital success

NASSCOM's Mumbai showpiece, India's premier Leadership Forum, exuded an energy not seen since the recession. Now it's time for India's service stars to grasp their Digital opportunity like never before

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Europe: If you can't do Arbitrage, then Automate!

Europe: If you can't do Arbitrage, then Automate!

if your enterprise cannot make the swift changes you need to upskill your operations talent, surely the advent of Robotic Process Automation platforms is providing an increasingly appealing alternative path to take?

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Dallas, we have a problem: Advisors struggling to deliver Expertise-as-a-Service

Dallas, we have a problem: Advisors struggling to deliver Expertise-as-a-Service

Consultants are supposed to be like doctors - they need to use the latest tools, technologies and knowledge at their disposal to help their clients

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Skill not Scale, Part II: Europe poses the biggest opportunity as As-a-Service models emerge

Skill not Scale, Part II: Europe poses the biggest opportunity as As-a-Service models emerge

There clearly is a need for more flexible labor in many European countries, and the ability to source skills "As-a-Service" from providers is becoming increasingly appealing

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Cost is the New Black: The Overbearing Paradoxical C-Suite Imperative for 2015

Cost is the New Black:  The Overbearing Paradoxical C-Suite Imperative for 2015

60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations - but most are discovering they need to work smarter before they can work cheaper.

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Skill not Scale: The Massive Opportunity Awaiting the Services Industry

Skill not Scale: The Massive Opportunity Awaiting the Services Industry

There needs to be a coming-together of consulting and outsourcing service delivery, the likes of which we have yet to see at a broad scale in the services industry

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TCS, Accenture and Tech Mahindra take the Top Spots for Telecom Operations Services

TCS, Accenture and Tech Mahindra take the Top Spots for Telecom Operations Services

HfS releases the first Blueprint into Telecom Operations Services, led by Principal Analyst Pareekh Jain

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