Category Archives: Procurement, Engineering & Supply Chain Outsourcing

If you were too hungover to join our predictions webcast, here's the replay and the deck

If you were too hungover to join our predictions webcast, here's the replay and the deck

In case you missed our joint webcast with Ed Caso of Wells Fargo Securities on Friday, fear no more, as here's the replay

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IBM embellishes its B2B commerce empire... by acquiring Emptoris

IBM embellishes its B2B commerce empire... by acquiring Emptoris

Emptoris’ well-regarded user interface and strong brand recognition among the procurement crowd make it an idea mate for IBM’s technology-driven focus and market leading procurement BPO capability. While the integration of Sterling, DemandTec, and Emptoris will take some time to become “smarter commerce”, there will be some immediate upsides.

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Announcing the HfS 50 Sourcing Blueprint Sessions

Announcing the HfS 50 Sourcing Blueprint Sessions

This is going to be a defining two-day working session for power-brokers of the outsourcing industry, where leading buyers of both ITO and BPO services will confront today's critical issues impacting outsourcing, to establish a Blueprint for the industry in 2015. And this time, we will have a vendor/buyer face-off session where leaders from six of the major service providers will join the debate.

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As InfosysBPO reaches the $500m mark, is it ready for the big-time?

As InfosysBPO reaches the $500m mark, is it ready for the big-time?

InfosysBPO is now a major BPO contender in the global marketplace, having quietly gone about building its BPO business streams since its inception via the buyout of FAO provider Progeon, exactly five years' ago and expects to reach the landmark of $500m in revenues this year. HfS has always been encouraged by the firm's approach to developing both horizontal and vertical BPO services, and its focus on leveraging its IT heritage to augment its value proposition. Infy is by no means the biggest player in the BPO business nor does it want to be, but it has been able to establish itself as a smart and very respected player in the BPO business.

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Don't miss today's web-debate - The Future of BPO

Don't miss today's web-debate - The Future of BPO

Are you ready for our next installment of HfS' Live and Unfiltered series, broadcast live infront of the HfS Research community?

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Capgemini collects Vengroff Williams to slip into third spot for global Finance & Accounting BPO

Capgemini collects Vengroff Williams to slip into third spot for global Finance & Accounting BPO

Capgemini has made a major move towards strengthening its position in the global F&A BPO market by today acquiring Vengroff Williams and Associates - and leaping to third in the market share spot for F&A globally

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Why outsourcing professionals must stay in touch with the 99%

Why outsourcing professionals must stay in touch with the 99%

Governments are very capable of passing measures very quickly to restrict outsourcing if things get really bad - and they won't have any choice if the 99% demand it. All outsourcing stakeholders - buyers, providers and advisors - need to focus, more than ever, on helping organizations approach outsourcing as one supporting component of a holistic solution.

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Double-Dip Dynamics, Part II: The new tenets of outsourcing - process standardization, global flexibility and better technology

Double-Dip Dynamics, Part II: The new tenets of outsourcing - process standardization, global flexibility and better technology

What is motivating buyers to outsource in this current climate? While eliminating cost is still is a huge fundamental, buyers are even more focused on achieving greater flexibility to scale their global operations as a prime motivating factor. Clearly, many executives are getting more experienced and skilled at driving an sourcing initiative, and are confident they can use the endeavor as a change agent to promote and implement much-needed change in their businesses.

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Here is The BPO Resource Center: breaking new ground in research, learning and debate

Here is The BPO Resource Center: breaking new ground in research, learning and debate

Today, we have launched The BPO Resource Center that's geared to become THE one-stop shop for anyone seeking to learn more about Business Process Outsourcing - without having to pay thousands of dollars for the privilege.

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Genpact drives a Nissan into HRO

Genpact drives a Nissan into HRO

Genpact has been working with Nissan for more than six years, providing finance and accounting, procurement, customer service, supply chain and analytics services. So adding HR services seems a natural extension of these services - even though Genpact has limited client experience of multi-process HRO.

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