Category Archives: Procurement, Engineering & Supply Chain Outsourcing

New HfS Report - Desperately Seeking Innovation in BPO: Enterprises Speak Out

New HfS Report - Desperately Seeking Innovation in BPO: Enterprises Speak Out

Innovation is now the critical ingredient for most buyers of Business Process Outsourcing (BPO) services –unequivocally proven by a new HfS Research study of 588 shared services and outsourcing executives. This report dives into the experiences and expectations of today’s enterprise BPO buyers when it comes to achieving innovation, and offers actionable recommendations for devising a strategy to improve their innovation agenda with their BPO endeavor.

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BPO’s billion dollar best-kept secret: Part II

BPO’s billion dollar best-kept secret: Part II

HfS Research CEO Phil Fersht interviews Xchanging CEO David Andrews

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BPO's billion dollar best-kept secret: Part I

BPO's billion dollar best-kept secret:  Part I

There are a lot of secrets in the BPO business, however, one best-kept secret that is worth revealing, is the Xchanging story. The the UK-headquartered firm is the largest purelay BPO provider today, with revenues over $1.1bn.

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Event Alert: Capgemini differentiates its BPO services on global delivery, but can it compete on price?

Event Alert: Capgemini differentiates its BPO services on global delivery, but can it compete on price?

Capgemini is one of the largest and most well-known European IT/BPO service providers and consulting firms, with revenues of $10 billion, but has struggled in the past become a household name in the US. However, its recent aggression in the BPO market, resulting in notable client wins such as Bunge and Coca-Cola Enterprises, has helped elevate Cepgemini as a serious contender for global enterprise BPO engagements.

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Innovation in BPO purgatory, Part III: the escape route

Innovation in BPO purgatory, Part III: the escape route

When it comes to achieving innovation when outsourcing, buyers need to identify where real innovation is possible, and where they only really need operational efficiency. Both buyers and providers need to be honest with themselves to determine whether they are truly prepared to invest in either achieving or delivering innovation. If not, stick to being operationally efficicient and stop talking about an innovation game-plan that will never happen.

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Enter NetSuite - the new admiral of BPaaS?

Enter NetSuite - the new admiral of BPaaS?

Hot on the heels of its recent alliance annoucement with Genpact, we caught up with NetSuite CEO Zach Nelson to get his take on Business Process Outsourcing delivery, and how he intends to leverage that channel to oust incumbent ERP platforms from midmarket businesses with his cloud computing business management software suite.

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Innovation? The BPO industry needs to escape from purgatory. Part I

Innovation? The BPO industry needs to escape from purgatory.  Part I

While there's a lot of puff coming from most providers, expectations are not being met when it comes to the actual achievement of innovation within many Business Process Outsourcing (BPO) engagements. Consequently, this improves the options for the first-time BPO buyer to select a provider that can demonstrate a proven track record of innovation, but what about the second-time buyer, rooted firmly in BPO purgatory?

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"Actionable Intelligence": Our research alliance with EquaTerra

"Actionable Intelligence": Our research alliance with EquaTerra

Horses for Sources is excited to announce a major development in our journey to be a truly distinctive analyst voice in the global services industry. Today, we are officially engaged in a research alliance with leading global business advisory firm EquaTerra to develop a new category of data-driven research, ‘Actionable Intelligence’.

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Preaching Process with Pramod: Genpact's CEO discusses the New Relentless Economy, Part I

Preaching Process with Pramod:  Genpact's CEO discusses the New Relentless Economy, Part I

In order to help us grasp how the global provider community is reponding to this new relentless environment, we have engaged a number of CEOs of the leading providers to share with us their frank views of the changing world, how they survived the Recession, and how they intend to shape their business to support tomorrow's winners. To begin this series, we caught up with Genpact's President and CEO, Pramod Bhasin, and are delighted to feature some his thoughts from a very engaging discussion

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Why innovation in global business operations is critical for survival

Why innovation in global business operations is critical for survival

We would argue that achieving innovation in the global support operations of businesses, is often the only lever most firms can pull to remain competitive in this economy. In most cases, it’s not enterprises' products and services that have to change, but the speed and efficiency with which they can adapt to the changing environment, that now provides the competitive edge.

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