Category: Procurement and Supply Chain

  • Up in the air with Ritesh Idnani… Part II

    October 14, 2010 |

    In Part II, Ritesh explains the changes in the BPO industry from his perspective - especially the inherent need for providers to align their BPO service offerings with an industry-verticalized approach. Read More

  • Up in the air with Ritesh Idnani… Part I

    October 11, 2010 |

    Several people at Infosys have told me that noone spends more time traveling across the globe than the COO for their BPO business... Ritesh Idnani. So when we teed up an interview with him, I asked him how many airmiles he has racked up, and his response was simply "am getting close to George Clooney's character in the movie Up in the Air."Read More

  • Accenture bags Ariba’s sourcing practice to extend its global category management capabilities

    October 06, 2010 |

    Today, Accenture annouced a significant move to incorporate Ariba's managed services business into its own global procurement and sourcing operations, which adds signifanct category expertise across to both Accenture's existing European procurment operation in Prague, Czech Republic, but also Ariba's onshore services center in Pittsburgh.Read More

  • Cog and Gen getting it on? Naaaahhhhh

    September 16, 2010 |

    Lots of frantic noise this week that Cog has been making romantic overtones to Genpact - with India's press jumping on speculation. Like any other industry observer, you can certainly see lots of romantic potential here - Wall Street's darlings of BPO and ADM tying the knot to frighten the life out of Accenture, IBM, Infosys et al. HoweverI'm afraid this one just ain't gonna happen anytime soonRead More

  • Sal-sourcing in the real world, Part I

    September 15, 2010 |

    Mike Salvino - or simply "Sal" to his friends and colleagues, has brought a real air or pragmatism to Accenture, where he now leads the firm's global BPO business. Read Part I of his interview with Horses for Sources.Read More

  • The hunters and the hunted: Indian BPOs readying for a rebound

    August 28, 2010 |

    As the world recovers from recession, the major Indian BPO providers eagerly await a return to the BPO boom, which has paused in the past 18 months as companies have sought to cope with riding out the tough-times. While the bounce-back has hardly been resurgent, BPO is clearly firmly on the corporate agenda and many of the leading Indian service providers are expanding staff, acquiring competitors, and making new marketing plans to widen market share and penetrate new sectors, such as the mid-market. Read More

  • Meet the sourcing gangsters in Chicago

    August 06, 2010 |

    HfS has teamed with its networking partner, SSON, to present a superior discussion across the world of finance and sourcing, with Jay Desai, one of the buy-side's most respected voices for sourcing governance, Capgemini's own sourcing sherif David Poole, the pontiff of procurement Jason Busch... all moderated by HfS.Read More

  • New HfS Report – Desperately Seeking Innovation in BPO: Enterprises Speak Out

    July 24, 2010 |

    Innovation is now the critical ingredient for most buyers of Business Process Outsourcing (BPO) services –unequivocally proven by a new HfS Research study of 588 shared services and outsourcing executives. This report dives into the experiences and expectations of today’s enterprise BPO buyers when it comes to achieving innovation, and offers actionable recommendations for devising a strategy to improve their innovation agenda with their BPO endeavor. Read More

  • BPO’s billion dollar best-kept secret: Part II

    July 06, 2010 |

    HfS Research CEO Phil Fersht interviews Xchanging CEO David AndrewsRead More

  • BPO’s billion dollar best-kept secret: Part I

    July 01, 2010 |

    There are a lot of secrets in the BPO business, however, one best-kept secret that is worth revealing, is the Xchanging story. The the UK-headquartered firm is the largest purelay BPO provider today, with revenues over $1.1bn. Read More