Category: Procurement and Supply Chain

  • BPO’s billion dollar best-kept secret: Part I

    July 01, 2010 |

    There are a lot of secrets in the BPO business, however, one best-kept secret that is worth revealing, is the Xchanging story. The the UK-headquartered firm is the largest purelay BPO provider today, with revenues over $1.1bn. Read More

  • Event Alert: Capgemini differentiates its BPO services on global delivery, but can it compete on price?

    June 28, 2010 |

    Capgemini is one of the largest and most well-known European IT/BPO service providers and consulting firms, with revenues of $10 billion, but has struggled in the past become a household name in the US. However, its recent aggression in the BPO market, resulting in notable client wins such as Bunge and Coca-Cola Enterprises, has helped elevate Cepgemini as a serious contender for global enterprise BPO engagements.Read More

  • Innovation in BPO purgatory, Part III: the escape route

    June 15, 2010 |

    When it comes to achieving innovation when outsourcing, buyers need to identify where real innovation is possible, and where they only really need operational efficiency. Both buyers and providers need to be honest with themselves to determine whether they are truly prepared to invest in either achieving or delivering innovation. If not, stick to being operationally efficicient and stop talking about an innovation game-plan that will never happen.Read More

  • Enter NetSuite – the new admiral of BPaaS?

    May 26, 2010 |

    Hot on the heels of its recent alliance annoucement with Genpact, we caught up with NetSuite CEO Zach Nelson to get his take on Business Process Outsourcing delivery, and how he intends to leverage that channel to oust incumbent ERP platforms from midmarket businesses with his cloud computing business management software suite.Read More

  • Innovation? The BPO industry needs to escape from purgatory. Part I

    May 17, 2010 |

    While there's a lot of puff coming from most providers, expectations are not being met when it comes to the actual achievement of innovation within many Business Process Outsourcing (BPO) engagements. Consequently, this improves the options for the first-time BPO buyer to select a provider that can demonstrate a proven track record of innovation, but what about the second-time buyer, rooted firmly in BPO purgatory?Read More

  • “Actionable Intelligence”: Our research alliance with EquaTerra

    May 06, 2010 |

    Horses for Sources is excited to announce a major development in our journey to be a truly distinctive analyst voice in the global services industry. Today, we are officially engaged in a research alliance with leading global business advisory firm EquaTerra to develop a new category of data-driven research, ‘Actionable Intelligence’.Read More

  • Preaching Process with Pramod: Genpact’s CEO discusses the New Relentless Economy, Part I

    April 28, 2010 |

    In order to help us grasp how the global provider community is reponding to this new relentless environment, we have engaged a number of CEOs of the leading providers to share with us their frank views of the changing world, how they survived the Recession, and how they intend to shape their business to support tomorrow's winners.To begin this series, we caught up with Genpact's President and CEO, Pramod Bhasin, and are delighted to feature some his thoughts from a very engaging discussion Read More

  • Why innovation in global business operations is critical for survival

    March 27, 2010 |

    We would argue that achieving innovation in the global support operations of businesses, is often the only lever most firms can pull to remain competitive in this economy. In most cases, it’s not enterprises' products and services that have to change, but the speed and efficiency with which they can adapt to the changing environment, that now provides the competitive edge. Read More

  • The sourcerers of Savannah

    March 26, 2010 |

    it's not too late to make the trip to the charming Georgian town of Savannah for next week's Global Sourcing Summit. The Horses will also be present, co-leading session on Cloud Computing Delivery with Mayer-Brown, in addition to hosting an all-star panel entitled "The Future State of the Sourcing Industry: what the future holds, and how on earth we can manage it better"Read More

  • Surviving the Aftermath of a Lift and Shift Transition

    March 22, 2010 |

    Well, now you’ve done it. Instead of fixing things first, you outsourced your processes almost completely intact. The result? Your junky processes are now in the (hopefully) capable hands of your lower cost vendor and, not surprisingly, the outcomes are the same.Read More