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Category: Procurement and Supply Chain
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Up in the air with Ritesh Idnani… Part II
In Part II, Ritesh explains the changes in the BPO industry from his perspective - especially the inherent need for providers to align their BPO service offerings with an industry-verticalized approach. Read More
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Innovation in F&A BPO? We have it all right here folks…
This new HfS report dives into the experiences and expectations of a selection of today’s most experienced enterprise Finance and Accounting (F&A) BPO buyers, when it comes to achieving innovation. We spoke to a collection of major F&A BPO customers which have achieved some form of innovation as they went through the F&A BPO experience with a major service provider. Read More
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Accenture bags Ariba’s sourcing practice to extend its global category management capabilities
Today, Accenture annouced a significant move to incorporate Ariba's managed services business into its own global procurement and sourcing operations, which adds signifanct category expertise across to both Accenture's existing European procurment operation in Prague, Czech Republic, but also Ariba's onshore services center in Pittsburgh.Read More
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Enter NetSuite – the new admiral of BPaaS?
Hot on the heels of its recent alliance annoucement with Genpact, we caught up with NetSuite CEO Zach Nelson to get his take on Business Process Outsourcing delivery, and how he intends to leverage that channel to oust incumbent ERP platforms from midmarket businesses with his cloud computing business management software suite.Read More
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Innovation? The BPO industry needs to escape from purgatory. Part I
While there's a lot of puff coming from most providers, expectations are not being met when it comes to the actual achievement of innovation within many Business Process Outsourcing (BPO) engagements. Consequently, this improves the options for the first-time BPO buyer to select a provider that can demonstrate a proven track record of innovation, but what about the second-time buyer, rooted firmly in BPO purgatory? Read More
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Innovation in BPO purgatory, Part III: the escape route
When it comes to achieving innovation when outsourcing, buyers need to identify where real innovation is possible, and where they only really need operational efficiency. Both buyers and providers need to be honest with themselves to determine whether they are truly prepared to invest in either achieving or delivering innovation. If not, stick to being operationally efficicient and stop talking about an innovation game-plan that will never happen.Read More
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New HfS Report – Desperately Seeking Innovation in BPO: Enterprises Speak Out
Innovation is now the critical ingredient for most buyers of Business Process Outsourcing (BPO) services –unequivocally proven by a new HfS Research study of 588 shared services and outsourcing executives. This report dives into the experiences and expectations of today’s enterprise BPO buyers when it comes to achieving innovation, and offers actionable recommendations for devising a strategy to improve their innovation agenda with their BPO endeavor. Read More
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Meet the sourcing gangsters in Chicago
HfS has teamed with its networking partner, SSON, to present a superior discussion across the world of finance and sourcing, with Jay Desai, one of the buy-side's most respected voices for sourcing governance, Capgemini's own sourcing sherif David Poole, the pontiff of procurement Jason Busch... all moderated by HfS.Read More
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Event Alert: Capgemini differentiates its BPO services on global delivery, but can it compete on price?
Capgemini is one of the largest and most well-known European IT/BPO service providers and consulting firms, with revenues of $10 billion, but has struggled in the past become a household name in the US. However, its recent aggression in the BPO market, resulting in notable client wins such as Bunge and Coca-Cola Enterprises, has helped elevate Cepgemini as a serious contender for global enterprise BPO engagements.Read More
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BPO’s billion dollar best-kept secret: Part I
There are a lot of secrets in the BPO business, however, one best-kept secret that is worth revealing, is the Xchanging story. The the UK-headquartered firm is the largest purelay BPO provider today, with revenues over $1.1bn. Read More
