Low skilled, routine jobs drop 30% as many of these roles get phased out over the next 5 years, resulting in a net loss in the global services industry of 9%, totaling 1.4 million jobs by 2021
These two firms need to be slammed together with an urgency and focus not yet seen in our industry
HfS unveils the 2016 service provider performances in telecoms operations services
Phil Fersht interviews Futurist Gerd Leonhard prior to his keynote at the HfS Cognition Summit this September
HfS' Phil Fersht interviews Dinanath (Dina) Kholkar, Global Head of Business Process Services at Tata Consultancy Services
Automation is just part of the story as enterprises look to bring the back office in line with the middle and front - albeit a very important one
Love this merger or loathe it, the marriage of HPE and CSC has just spawned the third-largest high value IT services provider in the world
We're evolving to an era where there is only "OneOffice" that matters: creating the digital customer experience and an intelligent, single office to enable it
The focus shifts to using consultants with real change management, process transformation, analytics and automation chops
We managed to crack the code on surviving in these disruptive times - in twelve simple steps - at Cambridge University
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