Category: IT Outsourcing / IT Services
The expression barrier in outsourcing: say what you mean!
The expression barrier shows up in every relationship almost every day—and it is actually fairly easy to diagnose. An outsider will typically see it within minutes of observation. The cure, however, is elusive. If we could solve it, we could make a world of difference in this industry. Read More
Outsourcing marriage counselling… with Liz Campbell Evans
If your outsourcing relationship is on the rocks, one person who can provide some tried-and-trusted therapy is EquaTerra's Liz Campbell EvansRead More
Cog and Gen getting it on? Naaaahhhhh
Lots of frantic noise this week that Cog has been making romantic overtones to Genpact - with India's press jumping on speculation. Like any other industry observer, you can certainly see lots of romantic potential here - Wall Street's darlings of BPO and ADM tying the knot to frighten the life out of Accenture, IBM, Infosys et al. HoweverI'm afraid this one just ain't gonna happen anytime soonRead More
Horses for Sources and the London School of Economics Launch Groundbreaking Study into Cloud Business Services
Horses for Sources and the London School of Economics Launch Groundbreaking Study into Cloud Business Services Read More
Esteban Herrera: why I joined the Horses
Esteban Herrera, Research VP for HfS' buy-side enterprise sourcing practice, explains why he joined the "Horses"Read More
Renowned outsourcing advisor Esteban Herrera joins HfS as Research Vice President
Esteban Herrera joins HfS’ executive management team as Research Vice President for the firm’s strategic sourcing practice for buy-side enterprises. Herrera will drive a definitive research agenda that encompasses strategic advice, best practices and governance support across all aspects of IT outsourcing, BPO and shared services.Read More
Finding a needle in 20 million haystacks: CERN’s Computing Grid creates a vision for Cloud Business Services
In order to understand the business potential of Cloud-esque environments to drive innovation, you could do a lot worse than have a look at the scientists who've been using their own version of Cloud for years: Grid Computing. When you get into areas such as particle physics, these folks need all the computing grunt and pooled brain-power they can muster to succeed.Read More
Bidding on BPO with Abid, Part I
We've seen a significant shift in in the competitive landscape for BPO providers in the last two years - some of the leading Indian providers have taken advantage of the recession to steal a march on several of the incumbents, pushing their own tenacious brand of offshore service delivery, that has evolved from their IT heritage. We managed to grab some time with TCS's head BPO honcho, Abid Ali Neemuchwala to talk about TCS's development and his views for the future nature and development of global BPO service delivery.Read More
Why Chuck needs to get the chop
Senator Charles E. Schumer, not content with ludicrous attempts to tax the US consumer for taking an offshore call, has continued his personal tirade against the use of offshore services, by pushing through legislation to add a further $2,000 tax for an H-1B visa application, and $2,250 more for an L-1 visa applicationRead More
Is it time for Western and Indian services cultures to blend?
Business leaders are demanding more innovation and productivity from their outsourcing endeavors, but their delivery teams tend to be more concerned with the work culture of their provider. So how can leading providers deliver all the goodies CFOs and CIOs want, in addition to being really flexible and easy to work with? Read More