- Search
Category: IT Outsourcing / IT Services
The Industry Speaks about Cloud, Part III: business and IT finally agree – IT must tool-up to enable cloud business services
Savvy CIOs are developing themselves into Cloud-enablers by honing their sourcing and service integration skills. Our Cloud Business Services study, conducted in conjunction with the Outsourcing Unit at the London School of Economics, contrasts many differing views and expectations from business and IT executives about Cloud business services... however, both sides do agree on one thing—the crucial enablement role that IT executives must adopt to provision Cloud business services.Read More
Tread Carefully Through Europe
Buyers care where their providers are because stability, talent pool, infrastructure and the business and legal environment, determine how successful the relationship is going to be. Central and Eastern Europe is a fragmented region where cost, quality and scale varies.Read More
Cutting to the chase with Capgem’s Chris Stancombe
Did you hear that one about the British geophysicist who became an accountant, ran an African engineering business, has been a COO, CIO and CFO, before winding his way into the sourcing business with Accenture, and subsequently Capgemini, where he helped jump-start their BPO business? Today, Chris Stancombe has worked in BPO for nearly a decade, and now heads Capgemini's Global Finance and Accounting Outsourcing practice.Read More
“Honestly, history tells us the act of outsourcing doesn’t save money…” Gartner Group
This morning I nearly choked on my cornflakes to the incredible revelation in CIO.com from analyst firm, Gartner Group, that outsourcing doesn't save money.Read More
The speculation over Genpact’s future spells crunch-time for the future of BPO
Serious questions are now being asked of the leading service providers jostling for marketshare and position in the BPO business. Some providers are growing frustrated, and beginning to question whether they got their approach to BPO right. And the current speculation over Genpact ‘s future is forcing many of the BPO wannabes to gaze deeply into their navels to decide whether they want to get really serious about BPO. There's been a lot of chest-beating, a lot of marketing, a lot of huff and puff right across the industry... now's the time to see who's really going to step it up.Read More
Get your governance right in 15 minutes with Stan and Esteban
Still struggling to find that right governance model? Well you'll probably still be after listening to this, but they'll at least validate all the things that you should be doing, which you know you should probably doing, and are probably not, for whatever reason, but would love to if you could just get your boss to listen to you.Read More
The Industry Speaks about Cloud, Part II: business execs fear its impact on work culture; IT execs doubt their ability to drive competitive advantage
The Cloud Business Services study we just conducted, in conjunction with the Outsourcing Unit at the London School of Economics, has served up some contrasting concerns that business executives are having versus their IT counterparts: its impact on work culture and it's impact on the value of the current IT department.Read More
Mahindra Satyam eyes big comeback
While the rest of the outsourcing world has been carrying on through challenging times, the most challenged of its citizens, Mahindra Satyam, has been quietly rebuilding a global business under the charismatic and candid leadership of Atul Kunwar.Read More
HfS Research aligns with the stars with Ray Wang
Today, Ray announced the launch of a very exciting new research venture entitled Constellation Research, which comprises a collection of really smart and remarkable individuals and friends who are - quite literally - changing the way market research and insight is being served up to the technology buyer. HfS Research is delighted to be the alliance partner of IT sourcing and BPO research to Constellation's buy-side community, where we'll be cross-pollinating some research with each other and coollaborating to help educate the sourcing buyer make better decisions.Read More
Benchmarker Beware!
Benchmarking is a misused and misunderstood tool in outsourcing. Almost everybody’s contract has a provision for benchmarking, and in almost all cases is drives the wrong behavior for both partiesRead More
