Savvy CIOs are developing themselves into Cloud-enablers by honing their sourcing and service integration skills. Our Cloud Business Services study, conducted in conjunction with the Outsourcing Unit at the London School of Economics, contrasts many differing views and expectations from business and IT executives about Cloud business services… however, both sides do agree on one thing — the crucial enablement role that IT executives must adopt in order to provision Cloud business services.
The bottom-line: Cloud business services creates a massive opportunity for the IT department to realign itself to the business
HfS sees the future of the inhouse IT function as being the conduit between the business and the providers delivering Cloud business services. The successful IT executives will be those who develop governance expertise in sourcing and service integration to make Cloud a reality.
Business stakeholders want Cloud, and they know smart CIOs can mitigate their risks. However, HfS believes IT professionals must tool-up to deliver cloud to their business stakeholders, otherwise they risk a gap growing between business demand and IT supply. Tooling-up for the Cloud calls on CIOs to develop new internal skills and embracing third-party expertise to accelerate the sourcing of Cloud services. Security, compliance, and integration are huge issues that predicate success with Cloud, as our survey will reveal when released later this week. Running due diligence on service providers is critical to ensure any potential cracks in service delivery do not cataclysmically impact performance. Stay tuned for more…
Posted in : Business Process Outsourcing (BPO), Captives and Shared Services Strategies, Cloud Computing, IT Outsourcing / IT Services, SaaS, PaaS, IaaS and BPaaS, Sourcing Best Practises, the-industry-speaks