Category Archives: Global Business Services

Banking in 2013: Control freaks who just can't let go face their toughest challenges yet

Banking in 2013: Control freaks who just can't let go face their toughest challenges yet

Financial services are poised to have a huge year; there will be mergers, systems upgrades, global expansion and new product launches all designed to regain their positions as industry leaders.

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Replay of the HfS/KPMG Banking & Financial Services webinar

Replay of the HfS/KPMG Banking & Financial Services webinar

Missed last week's Banking & Financial Services webinar? Well fret no more, as we have the replay now available for your viewing and a full slide deck for our premium research subscribers. Enjoy!

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Can we ever get back to the "thinking" workforce?

Can we ever get back to the "thinking" workforce?

Many of today's businesses are over-bloated with operational staff whose modus operandi is about maintaining the status quo, as opposed to exploring new ways to advance the business.

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Captain Cliff of the Sourcing Enterprise Part IV… The Final Frontier

Captain Cliff of the Sourcing Enterprise Part IV… The Final Frontier

Let's boldly go to the final frontier of our discussion where KPMG's Cliff Justice talks about how the world of "outsourcing" has changed in today's economy

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Are YOU ready for dreamSource?

Are YOU ready for dreamSource?

Today, we're proud to announce the unveiling of what promises to be the ultimate sourcing showdown of leading enterprise buyers and providers... in Westchester County, New York, next Spring

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Captain Cliff of the Sourcing Enterprise Part III… The Death of the "O" Word

Captain Cliff of the Sourcing Enterprise Part III… The Death of the "O" Word

Welcome back to the Captain Cliff chronicles. And since Part II, we have actually witnessed Cliff speak for a whole hour at an outsourcing conference and manage not to mention the "O" word once. That's quite a feat, so let's find out why...

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Tiger Tales... Part I

Tiger Tales... Part I

Noone has been closer to the buyers over the years to observe the changing conversations, the growing awareness of their needs and apply these to the ever-competitive provider marketplace. Yes, it's time to touchbase with NV “Tiger” Tyagarajan, now 18 months into his tenure as CEO of Genpact.

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Captain Cliff of the Sourcing Enterprise Part II... The Death of Outsourcing

Captain Cliff of the Sourcing Enterprise Part II... The Death of Outsourcing

And welcome back to our interview with KPMG's Captain Cliff who has proclaimed the Death of Outsourcing in a recent white paper

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Captain Cliff of the Sourcing Enterprise... Part I

Captain Cliff of the Sourcing Enterprise... Part I

allow us to introduce Cliff Justice, KPMG's very own kingpin of the extended enterprise, who's calmly building out one of the most impressive collections of experienced sourcing operators and thinkers in the global shared services and outsourcing industry

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The great outsourcing talent-chasm: 57% of service provider staff don't understand their clients' businesses

The great outsourcing talent-chasm: 57% of service provider staff don't understand their clients' businesses

In terms of business understanding, initiative, innovation and culture, non-US staff are miles behind local staff. For example, only 43% of outsourcing customer feel their non-US staff understands their business, when compared to 88% of local staff. Yes, this gap will surely close as the industry matures, but I find this talent-chasm unacceptable in today's global marketplace.

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