Category Archives: Global Business Services

Welcome to the Six Tenets of Sourcing 2.0 - where a "lights on" approach might just get you fired

Welcome to the Six Tenets of Sourcing 2.0 - where a "lights on" approach might just get you fired

Big and clunky is ugly, lean and scalable is the new corporate sexy.

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Replay of "Outsourcing is DEAD! Long Live Outsourcing..."

Replay of "Outsourcing is DEAD! Long Live Outsourcing..."

Click here for the replay & Click here for the slides. Enjoy!

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Congratulations and welcome to Christa, Ned, Tom and Jamie!

Congratulations and welcome to Christa, Ned, Tom and Jamie!

It gives me great pleasure to announce some imminent new analyst arrivals at HfS, in addition to announcing the promotion of a couple of guys who've been instrumental in the development of this business, which has literately sprung from nowhere in three years to the monstrosity it has become today

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The dreamSource files… There are too many kings of bullsh*t who still sail through these training certifications

The dreamSource files… There are too many kings of bullsh*t who still sail through these training certifications

There are too many kings of bullsh*t who still sail through these training certifications

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The dreamSource files… Gartner only focuses on "step 1" for outsourcing. We're all way beyond that

The dreamSource files… Gartner only focuses on "step 1" for outsourcing.  We're all way beyond that

And over at dreamSource, where 82% of the buyers have never completed a training class for outsourcing or shared services governance

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If there's something strange with your processes, who ya gonna call? Ghoshbusters...

If there's something strange with your processes, who ya gonna call?  Ghoshbusters...

Anyone close to business services over the last decade would have crossed paths with one little guy with a huge brain: Genpact's Shantanu Ghosh.

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The dreamSource countdown continues… Meet Mads (Part II)

The dreamSource countdown continues… Meet Mads (Part II)

If you have recovered from the mental impairment caused by the really awful governance dancing, it's time to get back to the serious discussion about the narrowing onshore/offshore cost gap, and diversity in sourcing.... so let's visit the final part of our recent interview with Madelein Smit, outsourcing head at the global logistics giant, CEVA Logistics

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The dreamSource countdown... Meet Mads

The dreamSource countdown... Meet Mads

Step-up Madelein "Mads" Smit, head of both IT and F&A outsourcing for CEVA Logistics

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If outsourcing were an employee, it would be fired… Part 2

If outsourcing were an employee, it would be fired… Part 2

So if you haven't been fired yet, here's how to avoid it happening...

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If outsourcing were an employee, it would be fired... Part 1

If outsourcing were an employee, it would be fired... Part 1

For those of you attending our dreamSource summit this Spring, Lee and I will co-host a session entitled "If outsourcing were an employee, it would be fired". Lee, who today has built and now leads shared services for heathcare provider, Ascension Health, caught up with us last week to talk about the session and why we called it just that...

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