Category Archives: Global Business Services

What happens when you put the leaders of an industry in one room?

What happens when you put the leaders of an industry in one room?

However which was we look at this, this is going to be one helluva crowd - with a bevvy of buyside sourcing and shared services leaders from 60 major organizations, in addition to this motley crew

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What happens when you combine HfS and The Conference Board to talk GBS... in Chicago?

What happens when you combine HfS and The Conference Board to talk GBS... in Chicago?

Still confused with GBS, but too afraid to ask what it's all about? Then never fear as Deb Kops and the HfS team have the answers... in Chicago

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Pankaj ponders, postulates and problem-solves: meet Genpact's analytics guru

Pankaj ponders, postulates and problem-solves:  meet Genpact's analytics guru

HfS talks to Genpact's Pankaj Kulshreshtha, whose analytics group has exploded from 10 to 6000 people under his guidance

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Welcome to the Lechner lectures: Why partnering strategies matter

Welcome to the Lechner lectures:  Why partnering strategies matter

Meet the man tasked with formulating a sourcing strategy for the IBM: Rich Lechner

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Forget business outcomes and innovation for now... most enterprises just want to get beyond adequate first

Forget business outcomes and innovation for now... most enterprises just want to get beyond adequate first

Our seminal State of Outsourcing Study, conducted with the support of KPMG, has revealed that today's wizening outsourcing buyer is looking at industry experience and the provision of talent that can do more than just the basics, when it comes to choosing between their providers

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Are you really working for an energized enterprise?

Are you really working for an energized enterprise?

HfS is asking YOU - the individual worker - what it will take to empower and energize YOU in your business. Your candid, unbiased insights are extremely important to this unique research study, whether you work in sales, marketing, finance, IT... or any other business function

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WTF? Does your organization have the Workforce Trust Factor?

WTF? Does your organization have the Workforce Trust Factor?

The role of the maturing governance organization needs to oversee the delivery of business outcomes regardless of how/where/why workers are situated, managed and paid

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Dr Charlie airs the BPO potential of East Africa, Part 1

Dr Charlie airs the BPO potential of East Africa, Part 1

How about exploring an entirely new continent for talent availability that can pull an entirely new lever of efficiency and potential value for your business: East Africa

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Are you ready for a real Governance Academy?

Are you ready for a real Governance Academy?

We've officially launched the HfS Governance Academy; an advanced series of instructor-led online and classroom-based training services designed to help HfS Research's global enterprise clients govern their outsourcing and shared services environments more effectively

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Vicki Phelan, pharma fanatic

Vicki Phelan, pharma fanatic

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