Category Archives: Global Business Services

The 2015 Progressive F&A BPO Blueprint

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HfS unveils its 2015 Blueprint Report on Finance & Accounting BPO Services, authored by analysts Phil Fersht and Hema Santosh

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The Infamous Sourcing Savants are back!

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An HfS Webinar Production, March 26th 2015: Digesting a Manic 6 Months to Make Sense of the As-a-Service Economy

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Mike Sutcliff, Digitally Distinct

Mike Sutcliff, Digitally Distinct

Mike Sutcliffe, Group Chief Executive, Accenture Digital, talks to HfS analyst Phil Fersht on the disruptive impact of Digital technologies on Business Services and Operations

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Dallas, we have a problem: Advisors struggling to deliver Expertise-as-a-Service

Dallas, we have a problem: Advisors struggling to deliver Expertise-as-a-Service

Consultants are supposed to be like doctors - they need to use the latest tools, technologies and knowledge at their disposal to help their clients

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Skill not Scale, Part II: Europe poses the biggest opportunity as As-a-Service models emerge

Skill not Scale, Part II: Europe poses the biggest opportunity as As-a-Service models emerge

There clearly is a need for more flexible labor in many European countries, and the ability to source skills "As-a-Service" from providers is becoming increasingly appealing

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Cost is the New Black: The Overbearing Paradoxical C-Suite Imperative for 2015

Cost is the New Black:  The Overbearing Paradoxical C-Suite Imperative for 2015

60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations - but most are discovering they need to work smarter before they can work cheaper.

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Unveiling the 2015 Robotic Premier League Table: HP, TCS and IBM are setting the pace

Unveiling the 2015 Robotic Premier League Table:  HP, TCS and IBM are setting the pace

Congratulations to HP, TCS, IBM, Sutherland Global Services and Genpact for topping the 2015 Robotic Premier League table

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Accenture, Cognizant, Wipro and Infosys are the marketing and digital customer experience services front runners

Accenture, Cognizant, Wipro and Infosys are the marketing and digital customer experience services front runners

HfS unveils the first industry Blueprint that looks at Marketing Operations and Digital Customer Experience Management Services

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Murphy's BPO Law

Murphy's BPO Law

Phil Fersht interviews Carole Murphy, Capgemini's Head of BPO Business Transformation Services

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Shamelessly Shamus: Why Europe is positioned to leapfrog the United States

Shamelessly Shamus: Why Europe is positioned to leapfrog the United States

Did you hear the one about the Mamil (middle aged man in lycra), who got off his bike, donned a suit and tie and joined a Big 4 consulting firm to wax lyrical about sourcing strategy?

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