Category Archives: Global Business Services

Want to keep with the "outsourcing" status quo? Love staring at a spreadsheet all day? Then Blueprint 2.0's not for you...

Want to keep with the "outsourcing" status quo? Love staring at a spreadsheet all day? Then Blueprint 2.0's not for you...

Life been just dandy since you took 30% off your department's fixed costs, that you'll never need to do anything much again in your career... except stare at a spreadsheet? Just love keeping those lights on and squeezing penalty payments of your provider? No need to improve anything, because the way your firm does this is just, simply, perfect? Then you won't need to waste time with us and leading buy-side organizations from the HfS 50 Executive Council in Boston this October...

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Why are so many enterprises struggling to move more process into their shared services and outsourcing?

Why are so many enterprises struggling to move more process into their shared services and outsourcing?

On the surface, it appears that most enterprises today are taking full advantage of both shared services and outsourcing. However, HfS research’s latest survey data, conducted with accounting association ACCA, emphatically demonstrates that only a modest fraction of business process has actually been shifted to either the shared service center or the outsourcing partner. In most cases, over two-thirds of transactional process work is still, bewilderingly, sitting in the business units, despite the proven business benefits of centralizing processes.

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Pragmatic Pete to pontificate a panoply of personnel policy

Pragmatic Pete to pontificate a panoply of personnel policy

Here's Pete Ackerson introducing himself as the newest HfS Research Fellow for HR Shared Services and Outsourcing

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Time to ring-fence "Lights On Outsourcing" and focus on "Business Transformation Services"

Time to ring-fence "Lights On Outsourcing" and focus on "Business Transformation Services"

It's high-time to segment the industry so we can all focus on delivering value, and not solely cost-cutting

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The end of outsourcing as we know it... Part I

The end of outsourcing as we know it... Part I

At the end of the day, it's not all about outsourcing and it's not all about shared services; it's about focusing on how to globalize processes, how to transform finance (and other) functions, and how to govern it all in a global business services context. There is no dominant model, it's more about achieving the right balance across all delivery models to achieve the best business goals. In conjunction with global accounting body ACCA, We spoke to 682 large organizations currently running finance in either an outsourced or shared service framework (or both) - and the results are emphatic: those organizations relying predominantly on outsourced delivery, or predominantly shared services, are viewing their finance delivery performance much more skeptically

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