Category: Digital Transformation
-
Automation doesn’t dictate why we do things; It must dictate how we do them
10 years since HFS introduced RPA to the industry, and we’re finally focusing on automation as a value-lever that drives business outcomes. The pandemic has shifted the automation focus from creating efficiencies in the back office to delivering immediate business impact, where talent shortages can be overcome, where digital workflows can operate despite broken supply chains, and where businesses can function effectively in their virtual and hyperconnected ecosystems.Read More
-
HFS makes a dash for the Ash… Ashish Chaturvedi joins the analyst dream team
Ashish Chaturvedi is taking on a global Practice Leader role for HFS Research, based out of Bangalore, where he previously worked as a Principal Analyst and Program Lead for sourcing advisor ISGRead More
-
Is it Aiman Ezzat? It most certainly is!
As it approaches its $20bn revenue milestone, it's high time we caught up with Group CEO Aiman Ezzat to understand what's driving this growth since he took the helm over two years agoRead More
-
Welcome to new normalization… not necessarily ropy recession
We might be finally on a weird and rocky road to a much more normal future, compared to our highly-abnormal recent past. We may be experiencing unprecedented economic and societal challenges, but we should take solace in the fact that things are at their inflationary peak, and we are still moving forward as an economy. The fundamentals underneath it all are strong...Read More
-
Get ready to experience the Chief Experience Officer… meet Abby Godee Copy
HFS Research Leader, Melissa O'Brien got time with Publicis Sapient's new Chief Experience Officer, Abby Godee to shed some real light on what it means to be a CXO in 2022, and her vision for enabling experiences for Publicis Sapient’s employees, customers, and the greater community.Read More
-
Service providers must buy Atos’ crown jewels now and learn from dithering over Kyndryl
With its proposed contentious Kyndryl-style split and rapid CEO departure, Atos is teetering on the brink. As if its decline in stock price, recent accounting scandals, and lackluster financial performance were not enough, the firm now is more primed than ever for being acquired with these latest developments. HFS believes competitors should move to acquire Atos’ jewels now and not wait for the bleeding to start. So what are the lessons learned from IBM’s Kyndryl spin-off and what is HFS’s take on the current predicament in which Atos finds itself?Read More
-
Bill aims to thrill by positioning ServiceNow as the Control Tower for Digi Transformation
McDerm-not taking no for an answer: ServiceNow keeps pushing up the enterprise value chainRead More
-
Accenture, Infosys, TCS, Wipro, and LTI electrify the HFS Energy Top 10
I sat down with Josh Matthews, Practice Leader and the author of this report, to learn about the experiences and insights he gained working on the 2021 HFS Energy Top 10.Read More
-
Who’s going to buy cut-price Kyndryl?
Kyndryl: A $19bn business in a critical market, with a remarkably puny market cap of $3.5bnRead More