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Category: CRM and Marketing
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Contact Center Providers are blissfully unaware they could lose key clients
Service providers need to step up their CX gameRead More
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Life Fitness Finds “Smart” Translation on Demand with Lionbridge
Meeting the Marketer’s Need for Speed and SimplicityRead More
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Why Customer Delight is Overrated
Bad customer experiences have a much greater potential to do business damage than great experiences do to have a positive impactRead More
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There’s no FTE hell with Chris Caldwell
Phil Fersht interviews Concentrix President Chris CaldwellRead More
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The 2015 Enterprise Mobility Services Blueprint: IBM, Cognizant, Accenture, TCS, Infosys and Capgemini in the Winner’s Circle
IBM, Cognizant, Accenture, TCS, Infosys and Capgemini make the Winner's Circle for Enterprise Mobility ServicesRead More
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Atos and Xerox exchange holiday gifts, but can they disrupt a market asleep at the wheel?
This transaction focuses both service providers on their strengths and will help them be more effective in the emerging As-a-Service EconomyRead More
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Here are our Autonabilized 2015 HfS predictions
17 Killer Predictions from the HfS analyst team. All of these will happen too...Read More
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Accenture, Cognizant, Wipro and Infosys are the marketing and digital customer experience services front runners
HfS unveils the first industry Blueprint that looks at Marketing Operations and Digital Customer Experience Management ServicesRead More
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There’s a whole generation with a new explanation… in San Francisco
Our first-ever Working Summit for Buyers happens in San Francisco at the St. Regis Hotel May 26th - 27th. Read More
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Now for some proper #DesignThinking
Just think of the Design Thinking the branding agency went through to come up with thisRead More
