Category Archives: Captives and Shared Services Strategies

It's true! Freakonomics' Stephen Dubner is coming to dreamSource...

It's true! Freakonomics' Stephen Dubner is coming to dreamSource...

If you've ever had some to read Freakonomics, you'll know how excited we are to announce that co-author Steven Dubner has agreed to speak at our dreamSource event this spring.

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No Payne no Gain for a Chief Customer Officer... Part I

No Payne no Gain for a Chief Customer Officer... Part I

IBM's Bill Payne talks to HfS about his refining vision for the future marketing function and, perhaps most importantly, how today's businesses need to manage their most precious assets in the face of such fundamental change - their customers.

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If outsourcing were an employee, it would be fired… Part 2

If outsourcing were an employee, it would be fired… Part 2

So if you haven't been fired yet, here's how to avoid it happening...

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If outsourcing were an employee, it would be fired... Part 1

If outsourcing were an employee, it would be fired... Part 1

For those of you attending our dreamSource summit this Spring, Lee and I will co-host a session entitled "If outsourcing were an employee, it would be fired". Lee, who today has built and now leads shared services for heathcare provider, Ascension Health, caught up with us last week to talk about the session and why we called it just that...

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Genpact joneses after JAWOOD to capitalize on healthcare insurance mayhem

Genpact joneses after JAWOOD to capitalize on healthcare insurance mayhem

Get ready for the healthcare market to heat up over the next three years as a result of state health insurance market places, the rapid expansion of accountable care organizations, and ICD-10 implementations.

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Replay of the HfS/KPMG Banking & Financial Services webinar

Replay of the HfS/KPMG Banking & Financial Services webinar

Missed last week's Banking & Financial Services webinar? Well fret no more, as we have the replay now available for your viewing and a full slide deck for our premium research subscribers. Enjoy!

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Outsourcing may be battered, bruised and vilified... so why is only a twentieth of enterprises planning to reduce it in 2013?

Outsourcing may be battered, bruised and vilified... so why is only a twentieth of enterprises planning to reduce it in 2013?

Make no bones about it: 2012 was a pretty dire year for the industry known as "outsourcing". However, brand new data from our State of Outsourcing 2013 Study conducted with the support of KPMG, and the largest-ever research survey focused on IT and business function outsourcing, clearly shows that the majority of enterprises are not only aggressively focused on increasing their outsourcing portfoilios, but many are now taking a more mature and realistic approach.

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Captain Cliff of the Sourcing Enterprise Part IV… The Final Frontier

Captain Cliff of the Sourcing Enterprise Part IV… The Final Frontier

Let's boldly go to the final frontier of our discussion where KPMG's Cliff Justice talks about how the world of "outsourcing" has changed in today's economy

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Captain Cliff of the Sourcing Enterprise Part III… The Death of the "O" Word

Captain Cliff of the Sourcing Enterprise Part III… The Death of the "O" Word

Welcome back to the Captain Cliff chronicles. And since Part II, we have actually witnessed Cliff speak for a whole hour at an outsourcing conference and manage not to mention the "O" word once. That's quite a feat, so let's find out why...

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A BIG thanks to all of you who took part in the exceptional HfS 50 Blueprint Sessions 2.0

A BIG thanks to all of you who took part in the exceptional HfS 50 Blueprint Sessions 2.0

A BIG thank you to all of you who took part in the exceptional HfS 50 Blueprint Sessions 2.0 this week in Boston

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