Category Archives: Captives and Shared Services Strategies

Dr Charlie airs the BPO potential of East Africa, Part 1

Dr Charlie airs the BPO potential of East Africa, Part 1

How about exploring an entirely new continent for talent availability that can pull an entirely new lever of efficiency and potential value for your business: East Africa

Comment

Vicki Phelan, pharma fanatic

Vicki Phelan, pharma fanatic

Comment

Welcome to the Six Tenets of Sourcing 2.0 - where a "lights on" approach might just get you fired

Welcome to the Six Tenets of Sourcing 2.0 - where a "lights on" approach might just get you fired

Big and clunky is ugly, lean and scalable is the new corporate sexy.

Comment

Replay of "Outsourcing is DEAD! Long Live Outsourcing..."

Replay of "Outsourcing is DEAD! Long Live Outsourcing..."

Click here for the replay & Click here for the slides. Enjoy!

Comment

Congratulations and welcome to Christa, Ned, Tom and Jamie!

Congratulations and welcome to Christa, Ned, Tom and Jamie!

It gives me great pleasure to announce some imminent new analyst arrivals at HfS, in addition to announcing the promotion of a couple of guys who've been instrumental in the development of this business, which has literately sprung from nowhere in three years to the monstrosity it has become today

Comment

The dreamSource files… I can train my people to have technical skills, but I can't give them a personality transplant

The dreamSource files… I can train my people to have technical skills, but I can't give them a personality transplant

And over at dreamSource, where 48% of the buyers have experienced strategic skills becoming more important than tactical skills for managing their outsourcing engagements, since they embarked on their initiative

Comment

The dreamSource files… it's not fair to place the change management onus onto the provider, it's our accountability to change

The dreamSource files… it's not fair to place the change management onus onto the provider, it's our accountability to change

And over at dreamSource, where 72% of the buyers work in company's where the CEO on down focus predominantly on cost...

Comment

Why American firms are more progressive with outsourcing than the Europeans and Asians

Why American firms are more progressive with outsourcing than the Europeans and Asians

Why is it always the Americans at the head of the queue when it comes to increasing quarterly profit margins? But, even more intriguingly, why are they also leading the way when it comes to attempting to improve their capabilities when they outsource? Our recent State of Outsourcing Study 2013, conducted with the support of KPMG, clearly shows the differing mission-critical business motivations across the main three global regions, when it comes to outsourcing

Comment

The dreamSource countdown continues… Meet Mads (Part II)

The dreamSource countdown continues… Meet Mads (Part II)

If you have recovered from the mental impairment caused by the really awful governance dancing, it's time to get back to the serious discussion about the narrowing onshore/offshore cost gap, and diversity in sourcing.... so let's visit the final part of our recent interview with Madelein Smit, outsourcing head at the global logistics giant, CEVA Logistics

Comment

The dreamSource countdown... Meet Mads

The dreamSource countdown... Meet Mads

Step-up Madelein "Mads" Smit, head of both IT and F&A outsourcing for CEVA Logistics

Comment