Category Archives: Captives and Shared Services Strategies

Is the financial services sector finally warming to BPO?

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Is India adapting to the Night Shift?

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These health and social issues are very symptomatic of a developing economy like India - and my only surprise is the speed at which it is happening.

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Cost reduction is not the only medicine many companies need in these times

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So much has been made of the downturn in the economy and the credit crunch that it is hard to believe that any industry stands to gain over the short term let alone the BPO market.

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Upward, Onward, Onsource!

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Is Bangalore no longer a cost-saving location?

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